At a Glance
- Tasks: Conduct interviews, gather evidence, and manage cases to combat fraud in the benefit system.
- Company: Join the Department for Work and Pensions, a vital public service organisation.
- Benefits: Enjoy work-life balance, career progression, and opportunities to learn new skills.
- Other info: Fast-paced environment with a focus on teamwork and collaboration.
- Why this job: Make a real difference by protecting vulnerable individuals and ensuring fair benefits.
- Qualifications: Inquisitive mindset and strong communication skills are essential.
The predicted salary is between 28000 - 35000 £ per year.
Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you!
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.
As part of CFCD you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.
If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.
As a Fraud Officer you will:
- Conduct robust interviews with individuals by phone or in person, gather, review and closely scrutinise detailed evidence, taking corrective action when errors are found.
- Ensure compliance, adhering to DWP policies, CFCD operational procedures, and maintaining quality standards.
- Collaborate with teams and external partners—promoting fraud awareness within DWP and engaging effectively with business partners.
- Manage cases effectively, gathering and verifying information to support accurate benefit reassessments and overpayment calculations.
- Handle sensitive information, maintaining accurate records, redacting sensitive material, and liaising with other departments.
- Prioritise your workload, navigating shifting priorities efficiently in a fast-paced environment.
Fraud Officer - Inverness employer: Government Recruitment Service
The Department for Work and Pensions (DWP) is an exceptional employer that prioritises work-life balance while offering meaningful career progression opportunities. As a Fraud Officer in Inverness, you will be part of a dedicated team committed to protecting the public purse and supporting vulnerable individuals, all within a collaborative and supportive work culture that values your contributions and encourages skill development.
Contact Details:
Government Recruitment Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Officer - Inverness
✨Tip Number 1
Get to know the company! Research DWP and CFCD to understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on how you can demonstrate your inquisitive mind and customer engagement skills during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Fraud Officer - Inverness
Some tips for your application 🫡
Show Your Inquisitive Mind:When writing your application, let your curiosity shine through! Share examples of how you've engaged with customers or tackled complex problems. We want to see that you have the right mindset for a Fraud Officer.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, especially those related to compliance and evidence gathering. We appreciate clarity!
Highlight Team Collaboration:Since you'll be working with various teams and partners, mention any past experiences where you've successfully collaborated. Show us how you can promote fraud awareness and work effectively with others.
Tailor Your Application:Make sure to customise your application for the Fraud Officer role. Refer to the job description and align your skills and experiences with what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Make sure you understand the role of a Fraud Officer and the importance of the DWP's mission. Brush up on key terms related to fraud, compliance, and benefit systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Engage with Examples
Prepare specific examples from your past experiences that demonstrate your skills in conducting interviews, managing sensitive information, and collaborating with teams. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Your Inquisitive Side
Since the job requires an inquisitive mind, be ready to ask insightful questions during the interview. This not only shows your interest but also helps you gauge if the company culture aligns with your values, especially regarding work-life balance and career progression.
✨Stay Calm Under Pressure
The role involves navigating shifting priorities in a fast-paced environment. During the interview, demonstrate your ability to stay calm and collected. You might even want to share a time when you successfully managed a challenging situation, highlighting your problem-solving skills.
