At a Glance
- Tasks: Lead a team to enhance customer service and drive performance improvements.
- Company: Join the Department for Work and Pensions, making a real difference in people's lives.
- Benefits: Enjoy work-life balance, career progression, and opportunities to learn new skills.
- Other info: Flexible working with occasional travel; a dynamic environment awaits you.
- Why this job: Be part of a vital public service that tackles fraud and supports vulnerable communities.
- Qualifications: Strong leadership skills and a passion for customer engagement are essential.
The predicted salary is between 40000 - 50000 £ per year.
Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you!
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.
As part of CFCD you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.
If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.
CFCD Higher Executive Officer (HEO) Operational Leaders support the flexible, effective, personalised delivery of customer service, quality and performance across sites. HEO Operational Leaders inspire colleagues through difficult situations, transform performance and are accountable for the effective utilisation of operational resources, delivering improved value for money and driving out inefficiencies. All our leaders will be leading and driving performance as per the key tasks below but it’s important to state that CFCD Operational Leaders primarily work in a case work environment.
- Directly line manage a team, provide clear, visible and strong leadership and engage with colleagues to drive high performance and quality.
- Create an inclusive team environment, embracing different individual needs, views and ideas, making it clear to all that bullying, harassment and discrimination is unacceptable.
- Work with internal and external stakeholders, encourage collaborative working between teams, build relationships and achieve mutually beneficial outcomes.
- Motivate, develop and encourage teams, undertake regular performance reviews, provide coaching, learning and development and one to ones to develop skills.
- Identify risks to performance achievement and drive forward continuous improvement.
- Monitor and improve the quality of the face-to-face/telephony and end-to-end customer experience, ensuring that ‘one customer, one service, one business’ becomes a reality within DWP.
- Provide relevant information to colleagues regarding changes to policy, legislation and statutory requirements as appropriate, and identify and implement best practice.
- Ensure all security matters (including information protection) are dealt with promptly and sensitively, in line with DWP policies and procedures.
- Use networking and influencing to create, maintain and improve service delivery for all customers.
- Support the identification of priorities and work collaboratively to ensure the delivery of both your own and others’ objectives.
Due to the geographically dispersed nature of our teams, this role will require occasional travel and overnight stays.
Operational Leader - Home Counties in Ilford employer: Government Recruitment Service
The Department for Work and Pensions (DWP) is an exceptional employer that prioritises work-life balance while offering a supportive environment for personal and professional growth. As an Operational Leader in the Home Counties, you will play a vital role in enhancing customer service and driving performance within a team-oriented culture that values inclusivity and collaboration. With opportunities for skill development and career progression, DWP is committed to making a meaningful impact on society by helping individuals navigate their employment journeys.
Contact Details:
Government Recruitment Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Leader - Home Counties in Ilford
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Government Recruitment Service, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Government Recruitment Service and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Operational Leader - Home Counties in Ilford
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Government Recruitment Service and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Government Recruitment Service
✨Get to Know Public Sector Values
Before your interview with Government Recruitment Service, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Government Recruitment Service.
