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- Tasks: Lead a dynamic team to combat fraud and improve customer experience.
- Company: Join the Department for Work and Pensions, making a real difference in society.
- Benefits: Enjoy work-life balance, career progression, and skill development opportunities.
- Other info: Travel required; engage with diverse teams across the country.
- Why this job: Be at the forefront of public service, driving change and innovation.
- Qualifications: Strong leadership skills and adaptability to changing priorities.
The predicted salary is between 40000 - 50000 £ per year.
Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you!
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.
As part of CFCD you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.
If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.
Your work as a Senior Operational Leader will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible.
The job will include a range of duties including, but not restricted to, the following:
- Lead a large, geographically dispersed team of HEOs, reporting to Grade 7 and setting strategic priorities.
- Make complex decisions independently and at pace, applying technical knowledge and sound judgment.
- Drive performance through regular reviews, risk identification, and continuous improvement.
- Champion business change, embedding new policies and procedures effectively.
- Build strong relationships with senior stakeholders across government and external bodies.
- Provide visible leadership through site visits and clear, engaging communication.
- Foster flexible, motivated teams by listening, acting on feedback, and setting high standards.
- Promote innovation and collaboration across teams and directorates.
- Oversee people planning and resource deployment across sites.
- Enhance customer experience by designing and managing roles and processes.
- Ensure compliance with DWP policies and legislation, managing risks sensitively and promptly.
- Championing a culture of professional investigation practice, supporting colleagues to develop technical capability in line with Government Counter Fraud Profession (GCFP) requirements.
Due to the geographically dispersed nature of this team, this role will require travel to other sites and occasional overnight stays.
Investigations Operational Leader in Harrogate employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigations Operational Leader in Harrogate
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP on LinkedIn. Ask them about their experiences and any tips they might have for landing the Investigations Operational Leader role.
✨Tip Number 2
Prepare for the interview by practising situational questions. Think about how you would handle complex decisions or drive performance in your previous roles. We want to see your adaptability and leadership skills shine!
✨Tip Number 3
Showcase your customer engagement skills during the interview. Share examples of how you've enhanced customer experience in past roles. Remember, it's all about building those strong relationships!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Investigations Operational Leader in Harrogate
Some tips for your application 🫡
Show Your Inquisitive Side: Since the role is all about having an inquisitive mind, make sure to highlight your curiosity in your application. Share examples of how you've engaged with customers or tackled complex problems in the past.
Tailor Your Application: Don’t just send a generic CV and cover letter! We want to see how your skills and experiences align with the specific duties mentioned in the job description. Customise your application to reflect that you understand what we’re looking for.
Demonstrate Adaptability: Given the need for flexibility in this role, include instances where you've successfully adapted to changing priorities. This will show us that you can thrive in a dynamic environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Make sure you understand the role of an Investigations Operational Leader and the key responsibilities outlined in the job description. Brush up on DWP policies, especially around fraud and compliance, so you can speak confidently about how your experience aligns with their mission.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead a team effectively. Think about times when you've driven performance or managed change. Be ready to discuss how you foster motivation and collaboration within your teams, as this is crucial for the role.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Be Adaptable and Flexible
Given the nature of the role, be prepared to discuss how you've adapted to changing priorities in the past. Share specific examples that highlight your flexibility and problem-solving skills, as these will be key in a fast-paced environment like the DWP.