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- Tasks: Lead a team to manage customer queries and improve service efficiency.
- Company: Join UKSV, a key player in the vetting enterprise.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Be the voice of UKSV and make a real difference in customer service.
- Qualifications: Experience in customer service management and strong communication skills.
- Other info: Opportunity to build relationships and drive improvements across departments.
The predicted salary is between 36000 - 60000 £ per year.
The role of a UKSV Helpdesk Manager will require collaborative working within UKSV and across the vetting enterprise. You will be the initial point of contact and the voice for UKSV, responsible for assisting our customers and applicants with their vetting queries over a variety of different channels and being our first point of contact for any customer complex queries and 1st tier complaints.
Responsibilities
- Managing the day to day work ensuring all Service Level Agreements (SLAs) are met.
- Ensuring early identification of trends and supporting cross departmental initiatives to drive improvements, efficiency and reduce complaints.
- Supporting the SEO and G7 Assistant Head of Delivery Workflow with the design and delivery of a modern customer communication hub, ensuring all contact channel options are explored.
- Creating a culture and processes which achieve the business goals and objectives with regards to customer service and the customer journey.
- Building internal and external stakeholder relationships and maintaining effective communication across the business to encourage best practice sharing.
- Providing line management support to the operational teams including: People Performance Management processes e.g. monthly, bi-annual and annual appraisals, absence management, identifying training requirements and workforce planning.
Helpdesk Manager (UKSV) in Glasgow employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Manager (UKSV) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at UKSV on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common Helpdesk Manager scenarios. Think about how you’d handle customer complaints or improve service delivery. We want to show that we’re ready to tackle real challenges!
✨Tip Number 3
Don’t forget to showcase your soft skills! As a Helpdesk Manager, communication is key. We should highlight our ability to build relationships and manage teams during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CVs and cover letters to match the job description perfectly!
We think you need these skills to ace Helpdesk Manager (UKSV) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Helpdesk Manager role. Highlight any relevant experience in customer service and management, as well as your ability to meet SLAs and handle complex queries.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've improved customer service or managed teams effectively in the past.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your written communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk Manager role and its responsibilities. Familiarise yourself with UKSV's mission and values, as well as the specific challenges they face in customer service and vetting queries.
✨Showcase Your Communication Skills
As the voice for UKSV, effective communication is key. Prepare examples of how you've successfully managed customer queries or complaints in the past. Highlight your ability to build relationships and maintain clear communication across teams.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've identified trends and implemented improvements in previous roles. Think of specific instances where you've driven efficiency or reduced complaints, as this will show your proactive approach to managing a helpdesk.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their current processes, team dynamics, and future goals. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
