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- Tasks: Lead and manage contracted providers to ensure high-quality service delivery.
- Company: Join the Department for Work and Pensions, dedicated to supporting vulnerable citizens across the UK.
- Benefits: Enjoy a comprehensive benefits package and flexible hybrid working options.
- Why this job: Make a real impact by improving lives while fostering a culture of diversity and excellence.
- Qualifications: Inspirational leadership skills and a commitment to continuous improvement are essential.
- Other info: Frequent travel may be required, including overnight stays.
The predicted salary is between 43200 - 72000 £ per year.
Working towards sustainable futures. Championing diversity in the workplace. At the Department for Work and Pensions, it’s all in a day’s work. From HR to Finance, Policy to Communications, this is work that sustains and supports, where everyone’s voice is heard, and our customers are at the heart of everything we do. For a career packed with possibility, a comprehensive benefits package, where we live by our values and have the opportunity to improve the lives of people across the UK, look no further.
Supporting people who need it most. That’s our purpose. Start your own career today. Find out more and apply here.
DWP is looking to fill 3 roles in the Contract Management and Partner Delivery directorate. The roles available will be based in one of the following locations:
- Birmingham 3 Arena Central, Bridge Street, Birmingham B1 2AX
- Blackpool Peel Park, Brunel Way, Blackpool FY4 5ES
- Leeds Quarry House, Quarry Hill, Leeds, LS2 7UA
- Manchester 2 St Peter’s Square, Manchester, M2 3AA
- Newcastle Benton Park View, Newcastle-upon-Tyne, NE98 1BA (Note: role based at Benton Park View from September 2025, moving to 1 Pilgrim Place, Newcastle city centre by the end of 2027)
- Sheffield Hartshead Square, Sheffield, S1 2FD
- Treforest, Ty Taf, Main Avenue, Treforest, Pontypridd, CF37 5YN
We welcome applications from candidates who demonstrate:
- Inspirational leadership, fostering a culture of excellence, continuous improvement, knowledge sharing, feedback, and learning.
- Valuing diversity and bringing diverse perspectives and experiences to the role.
We aim to be an exemplar of the modern Civil Service, caring, delivering, adapting, working together, and valuing everyone, guided by these values in serving our country, communities, and citizens.
DWP recruitment video (link is external)
About Contract Management and Partner Delivery
Contract Management and Partner Delivery (CMPD) manages DWP’s multi-billion-pound contracts and grants with suppliers and local authorities delivering employment support, health assessments, and financial support to vulnerable citizens.
About HAAD (Health Assessment Account Division)
HAAD manages the new Functional Assessment Service (FAS) contracts, created from restructuring WCA / Specialist Benefits and PIP health assessment contracts, aiming to deliver excellence in performance and customer service.
The division collaborates across various professions within DWP, ensuring vulnerable claimants are treated with care and respect.
Frequent travel, including overnight stays, is required.
Role Overview
We are recruiting 3 Account Managers. As an Account Manager, you will be a senior leader within HAAD, supporting delivery of CMPD and DWP goals, and role modelling a culture of excellence.
You will manage contracted providers to ensure effective, compliant contract management, influencing providers to deliver high-quality, cost-effective services, and ensuring value for money for UK taxpayers.
You will operate with autonomy, build relationships across CMPD and the wider department, and gain the confidence of senior leaders within the provider community.
Key Responsibilities
- Manage contracted providers to deliver high-quality outcomes for customers.
- Lead and motivate a geographically dispersed team, providing visible leadership and support.
- Act as the main point of contact for performance management of contracted services.
- Ensure provider compliance with standards, terms, and expectations.
- Challenge and address performance issues to ensure value for money.
- Drive continuous improvement, sharing best practices and fostering a culture of feedback and learning.
- Lead initiatives to improve quality, consistency, and timeliness of service delivery.
- Build strong relationships with internal and external stakeholders, including senior positions.
Key Relationships
- DWP Operations, Commercials, Policy, IT, Finance
- CMPD Directorate
- Health Assessment Provision
- Ministers
Hybrid Working
This role may support hybrid working, combining office and home working. The specific arrangement will be discussed prior to starting, considering business needs and personal circumstances.
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G7 Performance Manager employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land G7 Performance Manager
✨Tip Number 1
Familiarise yourself with the Department for Work and Pensions' values and mission. Understanding their commitment to diversity and sustainable futures will help you align your approach and demonstrate how your personal values resonate with theirs during interviews.
✨Tip Number 2
Network with current or former employees of DWP, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions about the role.
✨Tip Number 3
Prepare specific examples of how you've successfully managed contracts or led teams in previous roles. Highlighting your experience in driving performance and fostering a culture of excellence will showcase your suitability for the Account Manager position.
✨Tip Number 4
Stay updated on current issues and trends within the public sector, particularly those affecting vulnerable citizens. Being knowledgeable about these topics will allow you to engage in meaningful conversations during interviews and demonstrate your commitment to the role.
We think you need these skills to ace G7 Performance Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the G7 Performance Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience that showcases your leadership skills, ability to manage contracts, and commitment to diversity and continuous improvement. Use specific examples to demonstrate your achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the values of the Department for Work and Pensions. Mention how you can contribute to their mission of supporting vulnerable citizens and fostering a culture of excellence.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your writing is clear and professional, as this reflects your attention to detail and communication skills.
How to prepare for a job interview at Government Recruitment Service
✨Showcase Your Leadership Skills
As a G7 Performance Manager, you'll need to demonstrate inspirational leadership. Prepare examples of how you've fostered a culture of excellence and continuous improvement in your previous roles. Highlight specific instances where your leadership made a positive impact.
✨Emphasise Diversity and Inclusion
The Department for Work and Pensions values diversity. Be ready to discuss how you have valued diverse perspectives in your past experiences. Share how you can contribute to creating an inclusive environment that respects and celebrates differences.
✨Understand the Role of Contract Management
Familiarise yourself with the principles of contract management, especially in relation to delivering high-quality outcomes. Be prepared to discuss how you would manage contracted providers and ensure compliance with standards and expectations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle performance issues. Think about challenges you've faced in previous roles and how you addressed them, particularly in terms of driving continuous improvement and fostering feedback.