At a Glance
- Tasks: Lead a team to manage and support digital services in a fast-paced environment.
- Company: Join a forward-thinking organisation focused on innovative IT solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: 24/7 on-call support with comprehensive training provided.
- Why this job: Make a real impact by ensuring high-quality service delivery and support.
- Qualifications: Experience in IT service management and a passion for technology.
The predicted salary is between 55000 - 65000 € per year.
Digital Channels CUFS Service Management supports various services including, but not limited to the Department’s digital contact centre, Strategic Video Solution (Attend Anywhere), Searchlight, and Colleague View.
Are you an innovative IT Service Manager, who is driven to provide effective technical services in a fast changing and demanding environment? As an IT Service Manager within Digital Channels, you will be responsible for supporting the development and operations of Digital Channels Services across a portfolio of services.
You will be leading a team supporting a portfolio of services on a day-to-day basis, including:
- Monitoring and reporting of Service Performance
- Responding to live incidents
- Ensuring change is properly managed
- Working with partners (suppliers) to ensure the supply chain is effective
You will be expected to ensure value and quality is achieved for the end-to-end delivery and support of services you manage, working with suppliers and internal stakeholders to define and maintain service level agreements (SLAs) and operational level agreements (OLAs) and to deliver to agreed performance targets in a cost effective and timely manner.
There is a requirement for you to carry out the full range of ITIL service management duties. The post holder will support the team in providing effective demand forecasts and working with the wider Service Management team and other stakeholders to ensure effective financial management of the services.
As a Senior IT Service Manager in the team, you will be expected to:
- Manage technical and operational change to maintain the robust provision of live service
- Work collaboratively with suppliers and internal product teams
- Contribute to the development of new and changed contracts with particular focus on service schedules
- Report service performance to key stakeholders to identify and implement any pre and post release activities to ensure new and changed Products/Services are sufficiently and safely supported into Live Service whilst meeting agreed Service Management standards
- Participate in investigation of Major incidents, engaging with business and undertaking analysis to validate issues or proposals
This role involves both in and out of hours major incident support on call, on a 24/7 rota basis, for which full training will be provided.
Please note: Having or working towards an ITIL v4 Foundation certification is desirable but not essential, as this can be gained within the role.
Senior IT Service Manager - Live Service in Fylde employer: Government Recruitment Service
As a Senior IT Service Manager within our Digital Channels team, you will thrive in a dynamic and supportive work environment that prioritises innovation and collaboration. We offer comprehensive training opportunities, including the potential to gain your ITIL v4 Foundation certification, alongside a commitment to employee well-being and professional growth. Join us in delivering high-quality digital services that make a real difference in our community.
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Service Manager - Live Service in Fylde
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your achievements in managing IT services. This can really set you apart during interviews and give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on common questions related to IT service management and be ready to discuss how you've handled live incidents or managed change effectively.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your experience with SLAs, OLAs, and ITIL practices, and let us see how you can contribute to our team!
We think you need these skills to ace Senior IT Service Manager - Live Service in Fylde
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Service Manager role. Highlight your experience with ITIL service management and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our Digital Channels team. Be sure to mention your experience with managing live services and working with suppliers.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled major incidents or managed change effectively in previous roles. We love seeing candidates who can think on their feet and deliver results under pressure!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Government Recruitment Service
✨Know Your ITIL Inside Out
Since the role involves a full range of ITIL service management duties, make sure you brush up on your ITIL knowledge. Be prepared to discuss how you've applied ITIL principles in past roles, especially in managing live services and incidents.
✨Showcase Your Team Leadership Skills
As a Senior IT Service Manager, you'll be leading a team. Think of examples where you've successfully managed a team, particularly in high-pressure situations. Highlight your ability to motivate and guide your team through challenges.
✨Prepare for Incident Management Scenarios
Expect questions about how you would handle major incidents. Prepare specific examples from your experience where you effectively managed incidents, communicated with stakeholders, and ensured service continuity.
✨Understand the Importance of SLAs and OLAs
Familiarise yourself with service level agreements and operational level agreements. Be ready to discuss how you've defined, maintained, and reported on these in previous roles, ensuring that performance targets were met.
