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- Tasks: Support teams in delivering top-notch digital services and ensure compliance with government standards.
- Company: Join DWP Digital, transforming services for millions with innovative technology.
- Benefits: Professional development opportunities, collaborative environment, and a chance to make a real difference.
- Why this job: Be an ambassador for quality services that improve lives and influence government strategy.
- Qualifications: Strong communication skills and a passion for digital service excellence.
- Other info: Dynamic role with opportunities to network and grow within the UK's largest government department.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a strong drive to support and develop teams so that they can achieve their full potential in delivering digital services? If so, this job could be for you! DWP Digital is transforming DWP’s services by unlocking the potential of leading-edge technologies and ways of working. With our partners, we’re focused on building and running innovative digital technology solutions that meet and respond to the changing needs and expectations of millions of people. We want to make it quicker, easier, and less costly for DWP’s customers to get the support they need.
DWP Digital offers uniquely challenging and fulfilling careers for people interested in using their skills to make a genuine difference to society. We’re part of the UK’s biggest government department, and along with 85,000 colleagues, we support 20 million people every day to help them to find work and save for their future. Few other organisations globally provide the same opportunity to apply next-generation digital technology on a massive scale to issues which touch the lives of so many.
As a Digital Service Assessor, you will ensure DWP services and those of its Arm’s Length Bodies comply with the Government’s Service Standard for delivery of high-quality services aligned to Government spend controls. You will undertake assessments for services, communicating outcomes and championing the Service Standard across DWP and Digital. You will play a key role as an ambassador of the Service Standard and actively contribute to a range of forums, meetings, networks, conferences, and online communities to increase its eminence.
Working as a Digital Service Assessor provides a great opportunity to:
- Enhance your personal development through studying for professional qualifications and by contributing to a range of collaboration forums, meetings, networks, conferences, and online communities, both internally within DWP and more widely across government;
- Build strategic relationships which enable you to influence both departmental and wider government strategy, particularly in relation to the design and delivery of quality services able to positively improve experience for citizen and internal users.
The Service Standard assurance function provides a great opportunity to ensure user needs are understood and appropriately reflected in the design and delivery of Government brilliant services. As a Digital Service Assessor, you will:
- Use evidence-based assessment methods and approaches to determine if services comply with the Service Standard.
- Communicate the outcome of assessments enabling a range of stakeholders to understand how the Service Standard supports Government transformation, applies to their work and what they need to do to comply with it.
- Produce briefings/reports to track and report on the status of a service to proceed to the next lifecycle stage, actively contributing to key governance decisions.
- Provide advice, guidance, and training to digital colleagues about the Service Standard to develop capability.
- Actively build and maintain a diverse network of colleagues, collaborating in multidisciplinary teams to achieve objectives and provide expert input into Service Standard Assessments.
Digital Service Assessors may also be required to line manage Associate Service Assessors.
Digital Service Assessor in Fylde employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Assessor in Fylde
✨Tip Number 1
Network like a pro! Get out there and connect with people in the digital services space. Attend events, join online forums, and don’t be shy about reaching out to current DWP Digital employees on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion for digital transformation! When you get the chance to chat with potential employers, share your thoughts on how technology can improve services. This shows you’re not just looking for a job, but you genuinely care about making a difference.
✨Tip Number 3
Prepare for interviews by understanding the Government’s Service Standard inside out. Be ready to discuss how you can contribute to compliance and improvement. We want to see that you can communicate effectively and champion these standards in your role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining DWP Digital and being part of our mission to enhance public services.
We think you need these skills to ace Digital Service Assessor in Fylde
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for digital services! In your application, share why you're excited about the role of Digital Service Assessor and how you can contribute to transforming DWP’s services. A genuine passion can really make your application stand out.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience and skills that align with the responsibilities of a Digital Service Assessor. We want to see how your background fits into our mission of delivering high-quality services.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to communicate your ideas effectively. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our company there.
How to prepare for a job interview at Government Recruitment Service
✨Know the Service Standard Inside Out
Make sure you understand the Government’s Service Standard thoroughly. Familiarise yourself with its principles and how they apply to digital services. This will help you articulate how you can champion the standard and ensure compliance during your interview.
✨Showcase Your Collaborative Spirit
As a Digital Service Assessor, you'll be working with various teams. Be prepared to discuss examples of how you've successfully collaborated in multidisciplinary teams before. Highlight your ability to build relationships and influence others, as this is key to the role.
✨Prepare Evidence-Based Examples
Since the role involves using evidence-based assessment methods, come ready with specific examples from your past experiences. Think about situations where you assessed services or projects and how you communicated those outcomes effectively to stakeholders.
✨Demonstrate Your Passion for User-Centric Design
DWP Digital is all about improving user experience. Be ready to discuss your understanding of user needs and how you've previously ensured that services are designed with the end-user in mind. This will show your commitment to delivering high-quality services.