Government Recruitment Service is recruiting for a Customer Resolution Senior Lead in Falkirk, part of the UK Civil Service framework. The role leads about 150 colleagues across several CMS locations, directing complaint handling, escalated cases, and work tied to the ICE and PHSO.
You will use insights to shape service strategy and improvements, aligning with ministerial priorities. The role demands exceptional leadership, resilience, and the ability to drive performance, engagement, and
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Senior Lead, Customer Resolution & Service Improvement in Falkirk employer: Government Recruitment Service
The Ministry of Justice is an exceptional employer, offering a dynamic and inclusive work environment where finance professionals can thrive. With a strong commitment to employee development, flexible working options, and a robust pension scheme, the MoJ fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to influence key financial strategies that impact the nation. Located nationally, this role provides the unique advantage of engaging with diverse stakeholders across the UK, making it a rewarding place for those seeking meaningful contributions to public service.
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Government Recruitment Service Recruitment Team
