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- Tasks: Lead and inspire teams to ensure child maintenance compliance and deliver excellent customer service.
- Company: Join the UK's largest public service provider, making a real difference in children's lives.
- Benefits: Flexible work-life balance, opportunities for growth, and a supportive, inclusive environment.
- Why this job: Be part of a mission-driven team that transforms lives and supports families across the UK.
- Qualifications: Exceptional leadership skills and a passion for people development are essential.
- Other info: Dynamic roles available in Falkirk and Birkenhead with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies. The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring—and when necessary, enforcing—their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives. While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers. We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you’re looking to make a difference, this could be the career for you. This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.
DWP is looking to fill two Operational Leader roles at Senior Executive Officer (SEO) grade. Successful candidates will be proactive, flexible, versatile and will help us deliver excellent customer service, make sound decisions, implement change and lead others to fill key roles. Operations leaders are accountable for creating an environment to support the flexible effective personalised delivery of customer services, quality and performance across their teams. They provide leadership and effective use of resource to ensure performance targets and customer objectives are met. They will drive people engagement across their teams, setting high standards for people leadership throughout the business. Providing transformational leadership to the team and beyond - inspiring colleagues through difficult situations, transforming performance and building high performing teams.
These roles are challenging and rewarding, responsible for the day-to-day smooth running over operational colleagues and reporting up to the Senior Operational Delivery Leader (Grade 7) enabling them to operate at a strategic level. There are two roles available:
- Deputy Senior Operational Leader in Falkirk: You will be part of the CMS Enforcement and Clerical Team leading c140 colleagues, spread across 2 locations (Falkirk and Newcastle Upon Tyne). Currently, this comprises of 6 direct report HEOs who are across both sites. Responsible for teams whose primary role is to regain compliance in non-paying cases, making effective use to ensure Enforcement powers and provide Clerical Services across the entire Child Maintenance Service which include Right of Access Request Team, Unassociated Mail Handling and Print and Post. This is a challenging role which will include membership of Enforcement’s Senior Leadership Team. Post holder will be based in Falkirk with regular travel to Newcastle Upon Tyne.
- Deputy Senior Operational Leader in Birkenhead: The role of Deputy Senior Delivery Manager is both challenging and rewarding. Responsible for the day to day smooth running over c300 operational colleagues and reporting up to the Senior Operational Delivery Leader (Grade 7) enabling them to operate at a strategic level. As Deputy Senior Delivery Manager in Birkenhead you will be part of the CMS Arrears line of business of c600 colleagues, spread across 3 locations, and responsible for teams whose primary role is to regain compliance in non-paying cases. You will also have responsibility for the Employers Payment team (EPT) located in Birkenhead only who enable compliance by supporting c29k employers. In addition the Early Intervention Team, located in Birkenhead, which is the first operational Artificial Intelligence (AI) in Government to transform how the CMS support families, keeping money flowing to children.
Child Maintenance Service - Deputy Senior Operational Leader in Falkirk employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Child Maintenance Service - Deputy Senior Operational Leader in Falkirk
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the DWP, especially those in similar roles. They can give you insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by understanding the CMS's mission. Show us how your values align with getting money to children and making a difference in their lives. We want to see your passion!
✨Tip Number 3
Practice your leadership stories! Think of examples where you’ve inspired teams or handled tough situations. We love hearing about transformational leadership, so make sure you’ve got some solid anecdotes ready.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our dynamic team at the DWP.
We think you need these skills to ace Child Maintenance Service - Deputy Senior Operational Leader in Falkirk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Deputy Senior Operational Leader role. Highlight your leadership abilities and any relevant experience in managing teams or driving performance.
Show Your Passion for People Development: We want to see your genuine passion for developing others! Share examples of how you've inspired and motivated teams in the past, especially in challenging situations. This will show us you’re a great fit for our inclusive environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our mission to support families.
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Before the interview, make sure you understand the Child Maintenance Service's mission and how it impacts families. Familiarise yourself with their policies and recent changes in child maintenance laws. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Leadership Skills
As a Deputy Senior Operational Leader, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams, managed conflicts, or implemented change in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise People Engagement
Highlight your experience in driving people engagement and building high-performing teams. Be ready to discuss how you've motivated colleagues, fostered an inclusive environment, and encouraged collaboration. This is crucial for the role, so make it a key part of your conversation.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team's dynamics, challenges they face, or future goals for the CMS. This not only shows your interest but also helps you assess if the role is the right fit for you.
