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- Tasks: Provide excellent customer service and manage child maintenance cases in a fast-paced environment.
- Company: Join the Child Maintenance Service, part of the Department for Work and Pensions.
- Benefits: Inclusive workplace, career development, and the chance to make a real difference.
- Other info: Attend webinars to learn more about the role and connect with current caseworkers.
- Why this job: Help support children’s living costs and be part of a vital public service.
- Qualifications: Strong communication skills and ability to handle sensitive situations.
The predicted salary is between 36000 - 60000 £ per year.
The Child Maintenance Service (CMS) is part of the Department for Work and Pensions (DWP). We help parents who are unable to make private financial agreements in support of their child(ren)’s living costs. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives. CMS are committed to creating an inclusive and diverse workforce where everybody can thrive. If you want to make a difference to the lives of others and be part of the UK’s largest public services Department, then this could be the career for you.
As part of a supportive and welcoming team, you will provide excellent customer service in a fast-paced service centre and telephony environment. As part of your daily responsibilities, you will:
- Be making and receiving telephone calls in a contact centre environment whilst wearing a headset
- Address telephony queries and follow up on any resulting tasks as needed, escalating cases to other teams where appropriate (multi-tasking)
- Handle sensitive and sometimes challenging telephone calls in a positive and professional manner
- Support our online customers using email and webchat (our digital assistance channel)
- Manage your own caseload of work, managing multiple responsibilities simultaneously
- Provide high-quality customer service ensuring that all information provided to customers is accurate, timely and easy to understand
- Obtain information from a variety of sources to enable you to make accurate calculations and decisions regarding liability to pay child maintenance, precisely inputting necessary information on internal IT systems
- Negotiate child maintenance arrangements and payments with customers following child maintenance instructions and legislation
- Secure payments and clearly advise the consequences of non-payment
- Take payment enforcement actions where appropriate
Supporting Candidates Live Events: We’ll be hosting a series of webinar sessions led by current CMS caseworkers, who will share insights into the Caseworker role, their personal experiences with training and support, and the benefits of working as a civil servant. While attendance is optional, these sessions are a great opportunity to learn more about the vacancy and what it’s like to work at CMS. Each session will last approximately 60 minutes, take place via Microsoft Teams, and include a short Q&A segment.
Child Maintenance Service Caseworker - Falkirk employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Child Maintenance Service Caseworker - Falkirk
✨Tip Number 1
Get to know the Child Maintenance Service inside out! Watch their YouTube channel and join the live events to understand what they do and how you can contribute. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive calls, role-play with a friend or family member to get comfortable with addressing challenging situations professionally.
✨Tip Number 3
Showcase your multitasking abilities! Think of examples from your past experiences where you managed multiple responsibilities at once, as this is key for the Caseworker role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the CMS team and making a difference in children's lives.
We think you need these skills to ace Child Maintenance Service Caseworker - Falkirk
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Child Maintenance Service role. We want to see how you can contribute to our mission of getting money to children!
Showcase Your Customer Service Skills: Since this role involves providing excellent customer service, be sure to include examples of how you've successfully handled customer queries or challenging situations in the past. We love to see that you can keep it professional and positive!
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate applications that are easy to read and get straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Before the interview, make sure you understand the role of a Child Maintenance Service Caseworker. Familiarise yourself with the key responsibilities, such as handling sensitive calls and managing caseloads. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions related to customer service and conflict resolution, as these are crucial for this role. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Showcase Your Skills
Be ready to provide examples from your past experiences that demonstrate your ability to handle challenging situations and provide excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or training opportunities. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.