At a Glance
- Tasks: Lead teams to manage TB control efforts and deliver quality customer service.
- Company: Join APHA, a diverse and inclusive employer dedicated to making a difference.
- Benefits: Equitable opportunities, supportive environment, and career growth in a vital sector.
- Other info: Exciting role with travel opportunities and collaboration across multiple locations.
- Why this job: Shape the future of TB control while making a real impact in your community.
- Qualifications: Leadership skills and experience in managing teams in dynamic environments.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to manage and shape the future of TB control efforts in a dynamic Customer Service Centre environment? Are you ready to take on the challenge of overseeing vital operations in the fight against Bovine Tuberculosis? If so, we would love to hear from you!
APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions. We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.
We have an exciting opportunity for a Delivery Manager in the TB Customer Service Centre based in Exeter. As Delivery Manager, you will be responsible for the day to day leadership and management of the delivery teams within the TB Customer Service Centre managing the resources available to successfully deliver the key targets meeting the needs of policy and end-user customers. You will also be required to create and maintain plans to ensure that the TB Customer Service Centre can respond to any business continuity or disease outbreak situation, working with Team Leaders to ensure that individuals are fully trained to deliver business as usual and outbreak roles.
The role involves a wide range of work including, but not limited to, the following:
- Leading teams to deliver challenging targets within constrained resources.
- Providing a quality service to customers.
- Setting performance targets and managing team performance to achieve results.
- Work allocation and resource management in a complex and busy environment.
This post is primarily focused on the management of Bovine Tuberculosis (TB) processes, including the removal of TB infected animals and covers teams that are predominantly based in Exeter. You will also be working alongside our teams based in Stafford, Worcester and Truro.
Please note that your role may involve overseeing removal of diseased animals to an abattoir, liaising with farmers and their agents over compensation valuations and payments (TB operational Delivery roles only). Travel will be required to attend training courses and attend the Customer Service Centre sites previously mentioned. You must have a valid driving licence, or be able to call upon suitable alternate means of transport.
TB Customer service centre Delivery Manager in Exeter employer: Government Recruitment Service
APHA is an exceptional employer that prioritises the well-being and development of its employees, fostering a culture of inclusivity and respect. Located in Exeter, our dynamic Customer Service Centre offers a collaborative environment where diverse perspectives are valued, enabling innovative solutions in the fight against Bovine Tuberculosis. With ample opportunities for professional growth and a commitment to equitable practices, APHA is dedicated to empowering its workforce to make a meaningful impact in public health.
Contact Details:
Government Recruitment Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land TB Customer service centre Delivery Manager in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the TB control field or related sectors. Use LinkedIn to connect with current employees at APHA and ask for informational chats. It’s all about making those connections that can help us get our foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Bovine Tuberculosis and the specific challenges faced in customer service centres. We want to show that we’re not just interested in the role, but that we’re passionate about making a difference in TB control efforts.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on answering questions about leadership and resource management, as these are key for the Delivery Manager role. The more we practice, the more confident we’ll be when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make sure we stand out from the crowd!
We think you need these skills to ace TB Customer service centre Delivery Manager in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing teams and delivering results. We want to see how your skills align with the role of Delivery Manager in the TB Customer Service Centre.
Showcase Your Leadership Skills:In your application, emphasise your leadership experience and how you've successfully managed resources in a busy environment. We’re looking for someone who can inspire and lead teams to meet challenging targets.
Demonstrate Your Commitment to Diversity:Since we value difference and diversity, share any experiences that showcase your commitment to inclusivity. Let us know how you’ve fostered an inclusive environment in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Government Recruitment Service
✨Know Your TB Basics
Before the interview, brush up on your knowledge of Bovine Tuberculosis and its impact. Understanding the disease, its control measures, and the role of the Customer Service Centre will show your genuine interest and commitment to the position.
✨Showcase Leadership Skills
As a Delivery Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, especially in challenging situations. Highlight your ability to motivate others and achieve targets with limited resources.
✨Demonstrate Customer Focus
The role involves providing quality service to customers. Be ready to discuss how you've handled customer interactions in previous roles. Share specific instances where you went above and beyond to meet customer needs or resolve issues.
✨Prepare for Scenario Questions
Expect questions about managing crises or unexpected challenges, especially related to disease outbreaks. Think through potential scenarios and how you would respond, demonstrating your strategic thinking and resource management skills.
