At a Glance
- Tasks: Lead user research to enhance government services and support diverse user needs.
- Company: Join a leading Government agency committed to inclusivity and community support.
- Benefits: Flexible working options, career development, and a supportive work environment.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference by improving services for people in financial difficulty.
- Qualifications: Experience in user research and ability to manage and mentor junior researchers.
The predicted salary is between 40000 - 50000 € per year.
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty. Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives.
We have 9 active employee network groups available to join or become an ally, these include: Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group. We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities. The Insolvency Service is a great place to work, learn and grow your career!
As a Senior User Researcher, you will lead research activities within a multidisciplinary User Centred Design Team, collaborating across the Insolvency Service to influence and improve the design of our products and services. Senior User Researchers design and carry out research activities with users that help teams develop a deep understanding of the people that use government services and their requirements. As a Senior User Researcher, you will need to be an experienced practitioner who can plan, design, and conduct user research activities.
Responsibilities
- Conduct user research, and line manage and develop junior user researchers to ensure research practice is high quality, ethical, and safe.
- Build user-centred practices in multi-disciplinary teams using agile and iterative user-centred design methods.
- Effectively communicate user research findings to the team and the wider organisation, to influence delivery.
- Help teams to research inclusively with a wide range of users, including those with additional needs and other hard-to-reach groups.
- Take a dynamic role in the user centred design community, helping develop and improve our practice across the Insolvency Service.
- Help teams build services that apply the Government Service Standard, supporting teams to prepare for service assessments in line with GDS guidelines for building a good service.
- Identify metrics and other data that’s available to support user research and use this data to enhance your team’s understanding of user needs.
- Lead on planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of our services.
- Plan, design and conduct interviews, workshops and usability testing sessions to support the design and development of digital services.
- Lead the user research process from developing the research methodology and user recruitment scripts through to analysis and user research outputs.
- Create and implement a plan for user research for a project.
- Manage and prioritise your team’s work.
Senior User Researcher in Exeter employer: Government Recruitment Service
The Insolvency Service is an exceptional employer that prioritises inclusivity and diversity, fostering a supportive environment where all employees can thrive. With a strong emphasis on professional development and flexible working arrangements, the agency encourages its staff to engage in meaningful work while contributing to vital public services. As a Senior User Researcher, you will not only lead impactful research initiatives but also have the opportunity to mentor junior researchers, ensuring a collaborative and enriching workplace culture.
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher in Exeter
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Insolvency Service on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your user research projects. Make sure it showcases your ability to influence design decisions and improve services, as that's what they're after.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing answers to common questions about user research methodologies and your experience with diverse user groups. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining The Insolvency Service team.
We think you need these skills to ace Senior User Researcher in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your relevant experience in user research and how it aligns with the responsibilities mentioned in the job description. We want to see how you can contribute to our mission!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work that showcase your ability to conduct user research, manage teams, and communicate findings effectively. This is your chance to shine, so let us know what you can bring to the table!
Be Authentic:We value diversity and authenticity, so don’t be afraid to show your true self in your application. Share your unique perspective and experiences, especially if they relate to working inclusively with diverse user groups. We’re looking for someone who can help us create a welcoming environment for all.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, you’ll find all the info you need about the role and our agency there!
How to prepare for a job interview at Government Recruitment Service
✨Know Your User Research Inside Out
Make sure you’re well-versed in user research methodologies and can discuss your past experiences confidently. Prepare examples of how you've conducted user research, particularly in government or public service contexts, as this will resonate with the agency's mission.
✨Emphasise Inclusivity in Your Approach
Given the agency's commitment to diversity, be ready to talk about how you’ve engaged with diverse user groups in your previous roles. Highlight any specific strategies you've used to ensure inclusivity in your research processes.
✨Showcase Your Team Leadership Skills
As a Senior User Researcher, you'll be managing junior researchers. Be prepared to discuss your leadership style and how you’ve developed others in your team. Share specific examples of mentoring or guiding junior staff to enhance their research skills.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific user research scenarios. Think through potential challenges you might face in this role and how you would address them, especially in relation to the agency’s goals and user needs.
