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- Tasks: Lead a team to enhance customer relationships and develop national insights for vehicle services.
- Company: A vital government agency dedicated to improving vehicle testing services.
- Benefits: Generous pension contribution, 25 days leave, bank holidays, and flexible working options.
- Why this job: Make a real difference in customer experience while enjoying a great work-life balance.
- Qualifications: Proven experience in customer relationship management and team leadership skills.
- Other info: Join a supportive environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A government agency in the UK is seeking a Senior Customer Relationship Manager for Vehicle Services. This role is crucial in developing national customer insights for DVSA's Vehicle Testing services.
Responsibilities include:
- Managing customer relationships
- Developing strategies
- Leading a team of 8 managers
The position offers a pension contribution of 28.97%, 25 days annual leave plus bank holidays, and flexible working options, promoting a strong work-life balance.
Senior Vehicle Services Customer Relationships Lead in England employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Vehicle Services Customer Relationships Lead in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by researching the latest trends in customer relationship management, especially in vehicle services. We want to show that we’re not just familiar with the basics but also passionate about the industry!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with us. This helps us articulate our thoughts clearly and boosts our confidence when discussing our experience managing teams and developing strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight how our skills align perfectly with the role of Senior Customer Relationship Manager.
We think you need these skills to ace Senior Vehicle Services Customer Relationships Lead in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Customer Relationship Manager. Highlight your experience in managing customer relationships and developing strategies, as these are key for us at DVSA.
Showcase Leadership Skills: Since you'll be leading a team of 8 managers, it's important to showcase your leadership skills. Include examples of how you've successfully led teams in the past and the impact it had on customer satisfaction.
Use Clear Language: Keep your application clear and concise. Use straightforward language that reflects your understanding of the role and the importance of national customer insights in vehicle testing services.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can ensure your application gets the attention it deserves and you can easily track its progress.
How to prepare for a job interview at Government Recruitment Service
✨Know Your Customer Insights
Make sure you understand the current landscape of customer insights in vehicle services. Research the DVSA's Vehicle Testing services and think about how you can contribute to developing national customer insights. Bring specific examples of how you've successfully managed customer relationships in the past.
✨Showcase Your Leadership Skills
As this role involves leading a team of 8 managers, be prepared to discuss your leadership style and experiences. Think of situations where you've motivated a team or resolved conflicts. Highlight your ability to develop strategies that not only meet organisational goals but also enhance team performance.
✨Emphasise Work-Life Balance
With flexible working options being a key part of the job, be ready to talk about how you manage work-life balance. Share your thoughts on how a healthy work-life balance can improve productivity and employee satisfaction, and how you would promote this within your team.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare insightful questions to ask them. Inquire about their current challenges in customer relationship management or how they envision the future of vehicle services. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
