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- Tasks: Build and maintain strong relationships with customers while managing client insights.
- Company: Join the DVSA, dedicated to making Britain's roads safer and more sustainable.
- Benefits: Enjoy 25 days annual leave, flexible working options, and a generous pension contribution.
- Why this job: Make a real impact on road safety and customer satisfaction in a vital public service.
- Qualifications: Experience in customer relationship management and data analysis is essential.
- Other info: Lead a dynamic team and enjoy excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Can you build and maintain strong relationships with customers and external clients? Have you successfully resolved issues while managing client relationships? Are you confident working with numbers and data analysis? If so, we’d love to hear from you!
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
- Make roads safer
- Improve services for our customers
- Make road transport greener and healthier
- Harness the potential of technology and data
- Grow and level up the economy
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
The Senior Customer Relationship Manager role for Vehicle Services is accountable for the customer relationship/customer insight of DVSA’s Vehicle Testing services. They will form a national view of vehicle testing needs, with an awareness of gaps and over-provision of services and develop strategies for resolution while ensuring effective utilisation of vehicle testing resource.
The role holder acts as the face of DVSA and ensures that the Agency has effective working relationships with its key customers and stakeholders to deliver its testing services. The post holder has responsibility for leadership and management of the geographically widespread team of 8 Customer Relationship Managers.
Your responsibilities will include, but aren’t limited to:
- Form a national view of vehicle testing customer needs, have a national awareness of gaps and over-provision of services and develop strategies for resolution while ensuring effective utilisation of vehicle testing resource.
- Connect regularly with DVSA Operations and other Directors.
- Visit key account holders and liaise with external company directors.
- Have day-to-day accountability for dealing with customer queries and concerns and will listen to and seek to understand user needs.
- Build relationships with Internal stakeholders to provide structured feedback and ensure user needs and customer insight are incorporated into DVSA service and product development.
- Develop and manage relationships nationally to ensure DVSA’s testing provision meets the needs of all vehicle testing customers.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Senior Customer Relationship Manager in England employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Relationship Manager in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior Customer Relationship Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in building relationships and resolving issues. Use real examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like DVSA, and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about the role and gives us a chance to see your enthusiasm for joining our team at DVSA.
We think you need these skills to ace Senior Customer Relationship Manager in England
Some tips for your application 🫡
Show Your Relationship-Building Skills: In your application, make sure to highlight your experience in building and maintaining strong relationships with customers. Use specific examples that demonstrate how you've successfully resolved issues and managed client relationships.
Be Data Savvy: Since the role involves working with numbers and data analysis, don’t shy away from showcasing your analytical skills. Mention any relevant experience you have with data-driven decision-making or how you've used data to improve customer satisfaction.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the posting, like 'customer insight' and 'effective utilisation', to show that you understand what the DVSA is looking for in a Senior Customer Relationship Manager.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the details you need to complete your application there!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Customers
Before the interview, take some time to research the DVSA and its services. Understand their customer base and the specific needs related to vehicle testing. This will help you demonstrate your ability to build and maintain strong relationships with customers during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in past roles. Be ready to discuss specific situations where you managed client relationships and turned challenges into opportunities. This will highlight your capability to handle customer queries effectively.
✨Get Comfortable with Data
Since the role involves working with numbers and data analysis, brush up on relevant metrics and KPIs that are important for customer relationship management. Be prepared to discuss how you’ve used data to inform decisions or improve services in previous positions.
✨Demonstrate Leadership Qualities
As this role involves managing a team, think about your leadership style and be ready to share examples of how you've empowered others in the past. Highlight your experience in building effective teams and fostering a positive work environment, as this aligns with the DVSA's values.
