At a Glance
- Tasks: Lead user research to enhance government services and support diverse user needs.
- Company: Join a leading Government agency committed to inclusivity and community support.
- Benefits: Flexible working options, career development, and a supportive work environment.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference by improving services for people in financial difficulty.
- Qualifications: Experience in user research and team management required.
The predicted salary is between 40000 - 50000 € per year.
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include: Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities. The Insolvency Service is a great place to work, learn and grow your career!
As a Senior User Researcher, you will lead research activities within a multidisciplinary User Centred Design Team, collaborating across the Insolvency Service to influence and improve the design of our products and services. Senior User Researchers design and carry out research activities with users that help teams develop a deep understanding of the people that use government services and their requirements.
As a Senior User Researcher, you will need to be an experienced practitioner who can plan, design, and conduct user research activities.
Responsibilities
- Conduct user research, and line manage and develop junior user researchers to ensure research practice is high quality, ethical, and safe.
- Build user-centred practices in multi-disciplinary teams using agile and iterative user-centred design methods.
- Effectively communicate user research findings to the team and the wider organisation, to influence delivery.
- Help teams to research inclusively with a wide range of users, including those with additional needs and other hard-to-reach groups.
- Take a dynamic role in the user centred design community, helping develop and improve our practice across the Insolvency Service.
- Help teams build services that apply the Government Service Standard, supporting teams to prepare for service assessments in line with GDS guidelines for building a good service.
- Identify metrics and other data that’s available to support user research and use this data to enhance your team’s understanding of user needs.
- Lead on planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of our services.
- Plan, design and conduct interviews, workshops and usability testing sessions to support the design and development of digital services. Leading the user research process from developing the research methodology and user recruitment scripts through to analysis and user research outputs.
- Create and implement a plan for user research for a project.
- Manage and prioritise your team’s work.
Senior User Researcher in Edinburgh employer: Government Recruitment Service
The Insolvency Service is an exceptional employer that prioritises inclusivity and diversity, fostering a supportive environment where all employees can thrive. With flexible working options, a strong emphasis on professional development, and numerous employee network groups, we empower our team members to engage in meaningful work while contributing to the community. As a Senior User Researcher, you will play a vital role in shaping government services, making a tangible impact on the lives of those in financial difficulty.
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Insolvency Service on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a Senior User Researcher.
✨Tip Number 2
Prepare for the interview by diving deep into user research methodologies. Brush up on your agile and iterative design practices, as these are key to impressing the hiring team. We want to see how you can lead research activities effectively!
✨Tip Number 3
Showcase your passion for inclusivity! Be ready to discuss how you've engaged with diverse user groups in your past projects. The Insolvency Service values diverse perspectives, so let’s highlight your experience in this area.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining a team that’s all about making a difference in people’s lives.
We think you need these skills to ace Senior User Researcher in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your relevant experience in user research and how it aligns with our mission at the Insolvency Service. We want to see how you can contribute to our diverse and inclusive team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work that showcase your ability to conduct user research and lead teams. We love seeing how you've made an impact in previous roles, so let us know!
Be Authentic:We value authenticity, so don’t be afraid to let your personality shine through in your application. Share your passion for user-centred design and how you can bring your true self to work. Remember, we’re looking for someone who fits into our inclusive culture!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Government Recruitment Service
✨Know Your User Research Inside Out
Make sure you’re well-versed in user research methodologies. Brush up on your experience with planning, designing, and conducting interviews and usability testing sessions. Be ready to discuss specific projects where your research influenced design decisions.
✨Showcase Your Leadership Skills
As a Senior User Researcher, you’ll be managing junior researchers. Prepare examples of how you’ve mentored others or led a team in the past. Highlight your ability to foster a collaborative environment and ensure high-quality, ethical research practices.
✨Emphasise Inclusivity in Your Approach
The Insolvency Service values inclusivity, so be prepared to discuss how you’ve conducted research with diverse user groups, including those with additional needs. Share your strategies for reaching hard-to-reach users and ensuring their voices are heard.
✨Communicate Findings Effectively
You’ll need to communicate user research findings clearly to influence design decisions. Practice summarising complex data into actionable insights. Think of examples where your communication made a significant impact on a project or team decision.
