Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead business change to enhance customer service and performance in child maintenance.
- Company: Join the UK's largest public service provider, dedicated to making a difference.
- Benefits: Flexible work-life balance, growth opportunities, and a supportive environment.
- Why this job: Make a real impact on families' lives while developing your career in the Civil Service.
- Qualifications: Proactive, flexible leaders with a passion for customer service and change management.
- Other info: Inclusive workplace fostering diversity and personal development.
The predicted salary is between 36000 - 60000 £ per year.
As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies. The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring—and when necessary, enforcing—their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.
While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers. We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you’re looking to make a difference, this could be the career for you. This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.
CMS is looking to fill a Process & Change Lead role within the Applications and Maintenance Operational area of our business. Operational leaders are accountable for creating an environment to support the flexible, effective, personalised delivery of customer services, quality and performance across teams. They provide leadership and effective use of resource to ensure performance targets and customer objectives are met.
We are looking for someone who is proactive, flexible and versatile and who will help us deliver excellent customer service, make sound decisions, implement change and lead others. They will drive people engagement, setting high standards for people leadership throughout the business, inspiring colleagues through periods of change, communicating and embedding change, whilst transforming performance.
Key Tasks include, but are not limited to:
- Leading on business change activity within Applications and Maintenance (A&M), identifying, developing, and implementing positive changes to benefit customers, caseworkers and performance.
- Working with operational product leads within A&M to give direct support for change and drive continuous improvement.
- Supporting Modernisation leads to fully scope change, assessing and mitigating business impact to best land and embed change with our colleagues.
- Working closely with Design and Digital stakeholders to prioritise changes to the CMS 2012 system, ensuring the right stakeholders are involved at all stages.
- Working with stakeholders to assure, quantify and assess benefits realised from business changes.
- Supporting the Senior A&M Process & Change Lead with planning and arranging regular calls with Senior Leadership Team (SLT), communicating initiatives and establishing specific areas of responsibility.
- Support coordination of Firelighters across CMS, ensuring timely communications, support and upskilling are provided.
Child Maintenance Service - Applications and Maintenance Process and Change Lead in Dudley employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Child Maintenance Service - Applications and Maintenance Process and Change Lead in Dudley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the DWP, especially those in the CMS. They can give you insider info on the role and the culture, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by understanding the key tasks of the role. Think about how your experience aligns with leading business change and driving performance. We want to see you shine!
✨Tip Number 3
Showcase your flexibility and proactive nature during interviews. Share examples of how you've successfully implemented change in previous roles. This is what the CMS is all about!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Child Maintenance Service - Applications and Maintenance Process and Change Lead in Dudley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Process & Change Lead. We want to see how you can contribute to our mission of supporting families and improving services.
Showcase Your Leadership Skills: Since this role involves leading change and inspiring others, be sure to include examples of your leadership experience. We love to see how you've motivated teams and driven performance in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us understand your qualifications quickly.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Make sure you understand the Child Maintenance Service and its mission. Familiarise yourself with the key tasks of the Process & Change Lead role, especially around business change and stakeholder engagement. This will help you answer questions confidently and show your genuine interest in making a difference.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams through change or improved processes. Highlight how you engaged colleagues and communicated effectively during these times. This will demonstrate that you have the proactive and flexible mindset they’re looking for.
✨Ask Insightful Questions
Prepare thoughtful questions about the CMS's current challenges and future goals. This shows that you’re not just interested in the role but also in contributing to the organisation’s success. It’s a great way to engage with the interviewers and leave a lasting impression.
✨Emphasise Inclusivity and Diversity
Since CMS values an inclusive workforce, be ready to discuss how you’ve fostered diversity in your previous roles. Share any initiatives you’ve been part of that support this value, as it aligns with their commitment to creating a thriving work environment.
