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- Tasks: Support teams in delivering top-notch digital services and ensure compliance with government standards.
- Company: Join DWP Digital, part of the UK's largest government department, transforming services for millions.
- Benefits: Professional development opportunities, collaborative environment, and a chance to make a real societal impact.
- Why this job: Be a key player in enhancing digital services that improve lives and shape government strategy.
- Qualifications: Strong communication skills and a passion for digital service delivery.
- Other info: Dynamic role with opportunities to influence and network across government.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a strong drive to support and develop teams so that they can achieve their full potential in delivering digital services? If so, this job could be for you! DWP Digital is transforming DWP’s services by unlocking the potential of leading-edge technologies and ways of working. With our partners, we’re focused on building and running innovative digital technology solutions that meet and respond to the changing needs and expectations of millions of people. We want to make it quicker, easier, and less costly for DWP’s customers to get the support they need.
DWP Digital offers uniquely challenging and fulfilling careers for people interested in using their skills to make a genuine difference to society. We’re part of the UK’s biggest government department, and along with 85,000 colleagues, we support 20 million people every day to help them to find work and save for their future. Few other organisations globally provide the same opportunity to apply next-generation digital technology on a massive scale to issues which touch the lives of so many.
As a Digital Service Assessor, you will ensure DWP services and those of its Arm’s Length Bodies comply with the Government’s Service Standard for delivery of high-quality services aligned to Government spend controls. You will undertake assessments for services, communicating outcomes and championing the Service Standard across DWP and Digital. You will play a key role as an ambassador of the Service Standard and actively contribute to a range of forums, meetings, networks, conferences, and online communities to increase its eminence.
Working as a Digital Service Assessor provides a great opportunity to:
- Enhance your personal development through studying for professional qualifications and by contributing to a range of collaboration forums, meetings, networks, conferences, and online communities, both internally within DWP and more widely across government;
- Build strategic relationships which enable you to influence both departmental and wider government strategy, particularly in relation to the design and delivery of quality services able to positively improve experience for citizen and internal users.
The Service Standard assurance function provides a great opportunity to ensure user needs are understood and appropriately reflected in the design and delivery of Government brilliant services.
As a Digital Service Assessor, you will:
- Use evidence-based assessment methods and approaches to determine if services comply with the Service Standard.
- Communicate outcome of assessments enabling a range of stakeholders to understand how the Service Standard supports Government transformation, applies to their work and what they need to do to comply with it.
- Produce briefings/reports to track and report on the status of a service to proceed to the next lifecycle stage, actively contributing to key governance decisions.
- Provide advice, guidance, and training to digital colleagues about the Service Standard to develop capability.
- Actively build and maintain a diverse network of colleagues, collaborating in multidisciplinary teams to achieve objectives and provide expert input into Service Standard Assessments.
Digital Service Assessors may also be required to line manage Associate Service Assessors.
Digital Service Assessor employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Service Assessor
✨Tip Number 1
Network like a pro! Get out there and connect with people in the digital services space. Attend events, join online forums, and don’t be shy about reaching out to current DWP Digital employees on LinkedIn. Building relationships can open doors that you didn’t even know existed!
✨Tip Number 2
Show your passion for digital transformation! When you get the chance to chat with potential employers, share your thoughts on how technology can improve services. This will not only showcase your knowledge but also demonstrate your commitment to making a difference.
✨Tip Number 3
Prepare for interviews by understanding the Government’s Service Standard inside out. Be ready to discuss how you would assess compliance and improve service delivery. We want to see that you’re not just a fit for the role, but that you’re genuinely excited about contributing to DWP’s mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the DWP Digital team and making a real impact in the community.
We think you need these skills to ace Digital Service Assessor
Some tips for your application 🫡
Show Your Passion for Digital Services: When writing your application, let your enthusiasm for digital services shine through! We want to see how you can support and develop teams to achieve their full potential. Share specific examples of how you've done this in the past.
Be Evidence-Based: Since the role involves using evidence-based assessment methods, make sure to highlight your analytical skills. We love it when candidates provide concrete examples of how they've used data to drive decisions or improve services.
Communicate Clearly: Your ability to communicate outcomes is key in this role. Use clear and concise language in your application to demonstrate how you can convey complex information effectively. Remember, we’re looking for someone who can make the Service Standard accessible to everyone!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at DWP Digital.
How to prepare for a job interview at Government Recruitment Service
✨Know the Service Standard Inside Out
Make sure you understand the Government’s Service Standard thoroughly. Familiarise yourself with its principles and how they apply to digital services. This will help you articulate how you can champion the standard and ensure compliance during your interview.
✨Showcase Your Collaborative Spirit
As a Digital Service Assessor, you'll be working with various teams. Be ready to share examples of how you've successfully collaborated in multidisciplinary teams before. Highlight your ability to build relationships and influence strategy, as this is key to the role.
✨Prepare Evidence-Based Examples
Since the role involves using evidence-based assessment methods, come prepared with specific examples from your past experiences. Discuss how you’ve used data to inform decisions or improve services, demonstrating your analytical skills and attention to detail.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about DWP Digital's current projects or future goals. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career aspirations.