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- Tasks: Lead a dynamic team to combat fraud and improve customer experience.
- Company: Join the Department for Work and Pensions, making a real difference in society.
- Benefits: Enjoy work-life balance, career progression, and opportunities to learn new skills.
- Other info: Travel required; embrace a culture of innovation and collaboration.
- Why this job: Be at the forefront of protecting public funds while developing your leadership skills.
- Qualifications: Strong decision-making skills and adaptability in a fast-paced environment.
The predicted salary is between 40000 - 50000 £ per year.
Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you! The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse. As part of CFCD you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever. If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.
Your work as a Senior Operational Leader will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible. The job will include a range of duties including, but not restricted to, the following:
- Lead a large, geographically dispersed team of HEOs, reporting to Grade 7 and setting strategic priorities.
- Make complex decisions independently and at pace, applying technical knowledge and sound judgment.
- Drive performance through regular reviews, risk identification, and continuous improvement.
- Champion business change, embedding new policies and procedures effectively.
- Build strong relationships with senior stakeholders across government and external bodies.
- Provide visible leadership through site visits and clear, engaging communication.
- Foster flexible, motivated teams by listening, acting on feedback, and setting high standards.
- Promote innovation and collaboration across teams and directorates.
- Oversee people planning and resource deployment across sites.
- Enhance customer experience by designing and managing roles and processes.
- Ensure compliance with DWP policies and legislation, managing risks sensitively and promptly.
- Championing a culture of professional investigation practice, supporting colleagues to develop technical capability in line with Government Counter Fraud Profession (GCFP) requirements.
Due to the geographically dispersed nature of this team, this role will require travel to other sites and occasional overnight stays.
Investigations Operational Leader in Devon employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigations Operational Leader in Devon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP on LinkedIn. A friendly chat can give us insider info about the role and the team culture, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising situational questions. Think about how we would lead a team or handle complex decisions. Use the STAR method (Situation, Task, Action, Result) to structure our answers.
✨Tip Number 3
Showcase our adaptability! Be ready to discuss examples of how we've successfully navigated change in previous roles. DWP values flexibility, so let’s highlight our ability to thrive in dynamic environments.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Let’s make sure they remember us!
We think you need these skills to ace Investigations Operational Leader in Devon
Some tips for your application 🫡
Show Your Inquisitive Side: Make sure to highlight your inquisitive mind in your application. We want to see how you engage with customers and tackle challenges head-on, so share examples that showcase your curiosity and problem-solving skills.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the role. Use the job description to guide you and make sure to align your experience with the key responsibilities and skills we’re looking for.
Be Clear and Concise: When writing your application, clarity is key. We appreciate straightforward language that gets to the point. Avoid jargon and keep your sentences short and impactful to ensure your message comes across effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application reaches us directly and allows you to keep track of your progress. Plus, it’s super easy!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Make sure you understand the role of an Investigations Operational Leader and the key responsibilities outlined in the job description. Brush up on DWP policies, especially around fraud and compliance, so you can speak confidently about how your experience aligns with their mission.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead a team effectively. Think about times when you've driven performance or implemented change. Be ready to discuss how you foster motivation and adaptability within your team, as these are crucial for this role.
✨Engage with Stakeholders
Since building strong relationships is vital, think of instances where you've successfully collaborated with senior stakeholders. Be prepared to discuss how you communicate clearly and engage with different teams, as this will show your ability to champion business change.
✨Emphasise Adaptability
Given the dynamic nature of the role, highlight your flexibility and ability to make complex decisions quickly. Share specific examples of how you've adapted to changing priorities in the past, which will reassure them that you're the right fit for their evolving needs.