At a Glance
- Tasks: Support customers through calls and emails, providing guidance on business rates and Council Tax.
- Company: Join the Valuation Office Agency, experts in public sector property valuations, impacting communities across England and Wales.
- Benefits: Enjoy a collaborative work environment with full training and opportunities for personal development.
- Other info: Watch our video to see why joining our Customer Service Centre is a great opportunity!
- Why this job: Be part of a dynamic team where every day is different, enhancing your problem-solving and customer service skills.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
The predicted salary is between 30000 - 42000 € per year.
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.
We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Customer Service Officer – Role Overview
The Customer Service Centre (CSC) sits at the heart of our operations here in the Valuation Office Agency.
As a Customer Service Officer, you will play a crucial role in supporting our customers to ensure every customer receives a positive experience of the VOA. This is a varied and fast paced role, a typical day could involve handling a variety of customer calls, from providing guidance to a small business owner on business rates or responding to a query on Council Tax.
We prioritise speaking to our customers via the telephone. The successful candidates will receive full call handling and technical training to give you the confidence and ability to help our customers. As a Customer Service Officer, you will also have the opportunity to handle customer enquiries via other communication channels and carry out a range of data processing and administrative tasks to support operational functions.
This is a dynamic role where no two days are the same, requiring you to work at pace in a busy environment. While it can be challenging, you will always have colleagues and managers on hand to support you and help you develop valuable experience in problem solving, resilience and customer service skills.
Check out our video to hear more from us on why you should become part of our CSC team.
Inside the Valuation Office Agency - customer service careers - YouTube
Customer Service Officer – Key responsibilities
- Providing excellent customer service primarily via telephone, and through email and written correspondence.
- Gather information and ensure our customers provide all necessary information correctly.
- Assisting customers with advice based on their query and managing customer expectations through clear communication.
- Providing assistance including explaining procedures or policies, supporting customers to understand our processes and justifying decisions.
- General administration and data processing tasks including using our tools and databases to gather and analyse data.
- Record information on appropriate systems including documenting customer interactions accurately.
Customer Service Officer – Plymouth Customer Service Centre employer: Government Recruitment Service
The Valuation Office Agency (VOA) is an exceptional employer, offering a collaborative and supportive work environment in Plymouth where every colleague is encouraged to grow and excel. With a strong commitment to professionalism and innovation, employees benefit from comprehensive training and development opportunities, ensuring they are well-equipped to provide outstanding customer service while making a meaningful impact on communities across England and Wales.
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer – Plymouth Customer Service Centre
✨Tip Number 1
Familiarise yourself with the Valuation Office Agency's mission and values. Understanding their commitment to professionalism, integrity, respect, and innovation will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Practice your telephone communication skills. Since the role prioritises customer interactions via phone, being able to convey information clearly and confidently over the phone is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service scenarios related to property valuation and council tax queries. Being prepared with knowledge about these topics will allow you to handle questions more effectively and show your proactive approach to the role.
✨Tip Number 4
Network with current or former employees of the Valuation Office Agency. They can provide insights into the work environment and expectations, which can be invaluable in preparing for your interview and understanding what it takes to succeed in the role.
We think you need these skills to ace Customer Service Officer – Plymouth Customer Service Centre
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your passion for customer service and your ability to handle various customer queries. Use specific examples from your past experiences to demonstrate your problem-solving skills and resilience.
Highlight Relevant Experience:In your CV, emphasise any previous roles in customer service or similar environments. Detail your achievements and how you contributed to positive customer experiences, as this will resonate well with the values of the Valuation Office Agency.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Government Recruitment Service
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Customer Service Officer. Familiarise yourself with the types of queries you might handle, such as business rates and Council Tax, so you can demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since the role involves a lot of customer interaction, be prepared to showcase your communication skills. Practice answering common customer service scenarios clearly and concisely, highlighting how you would manage customer expectations and provide excellent service.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved customer issues or handled challenging situations. Be ready to discuss these examples in detail, focusing on your thought process and the steps you took to achieve a positive outcome.
✨Emphasise Teamwork and Collaboration
The Valuation Office Agency values a collaborative working environment. Be prepared to talk about your experiences working in teams, how you support your colleagues, and how you contribute to a positive team dynamic. This will show that you align with their values of professionalism and respect.
