At a Glance
- Tasks: Lead innovation and improve services for farmers and rural communities.
- Company: Join the Rural Payments Agency, part of Defra, making a real impact.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on continuous improvement.
- Why this job: Shape the future of rural services with cutting-edge technology and customer insights.
- Qualifications: Experience in operational delivery and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you driven to turn ideas into impact? As Customer Innovation Lead at the Rural Payments Agency (RPA), you will play a key role in shaping how we deliver smarter, more effective services for farmers, land managers and rural communities. The RPA is an executive agency of the UK Department for Environment, Food and Rural Affairs (Defra). We deliver over £2 billion in payments each year to farmers, traders and landowners across England, supporting sustainable agriculture and thriving rural communities.
We are seeking an experienced and inspiring Operational Delivery leader to drive the successful delivery of key schemes and services across our Operational Delivery teams within the Service Delivery directorate. You will be accountable for performance, ensuring high-quality service delivery to tight deadlines, meeting KPIs, and championing a culture of continuous improvement.
You will play a pivotal role in securing excellent outcomes for our customers, working collaboratively with colleagues across the team and wider Agency to drive innovation and support the delivery of operational commitments. Our 5-year strategy sets out our ambition to modernise delivery by adopting digital solutions and operating models that streamline customer journeys. This will support customers to get it right first time and provide greater self-serve opportunities.
Our ambition is to develop easy-to-use, tailored services with self-serve options, harnessing modern technology. We will streamline customer journeys through a whole farm approach, providing consistent, tailored support. These changes will enable our people to spend more time on priority, impact-focused activities.
Responsibilities:
- Develop and deliver plans and activities that support wider strategic priorities, clearly communicating and influencing to help shape future direction.
- Champion innovation across services, encouraging the use of new technologies and drawing on best practice from across government and industry.
- Use customer insight and evidence to shape service improvements and enhance the overall service offer.
- Lead confidently through ambiguity and change, supporting teams to adapt and deliver at pace.
- Provide senior leadership across geographically dispersed teams working across multiple Service Delivery business areas.
- Create an empowering, inclusive, and high-performing culture through effective leadership, coaching, and people development.
- Travel regularly to engage with and support dispersed teams and stakeholders across locations.
- Lead on people management and HR responsibilities at team, directorate and agency level.
Customer Innovation Lead employer: Government Recruitment Service
The Rural Payments Agency (RPA) is an exceptional employer, offering a dynamic work environment where innovation and collaboration are at the forefront of our mission to support farmers and rural communities. With a strong commitment to employee development and a culture that champions continuous improvement, we provide opportunities for growth while embracing modern technology to enhance service delivery. Located within the vibrant framework of the UK Department for Environment, Food and Rural Affairs, RPA fosters a sense of purpose and community, making it an ideal place for those looking to make a meaningful impact in the agricultural sector.
Contact Details:
Government Recruitment Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Innovation Lead
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Government Recruitment Service, are looking for. Plus, it shows your genuine interest in the sector!
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Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Government Recruitment Service and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Customer Innovation Lead
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Government Recruitment Service and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Government Recruitment Service
✨Get to Know Public Sector Values
Before your interview with Government Recruitment Service, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Government Recruitment Service.
