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For Companies At a Glance
- Tasks: Ensure top-notch service and drive continuous improvement in customer satisfaction.
- Company: Join a forward-thinking organisation focused on innovation and automation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing customer experiences and leading innovative projects.
- Qualifications: Strong communication skills and experience in service management.
- Other info: Dynamic role with the chance to work across various teams and stakeholders.
The predicted salary is between 48000 - 72000 £ per year.
Responsibilities:
- Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers, promoting a culture of customer satisfaction.
- Managing and working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
- Effectively communicating and collaborating with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
- Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
- Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services.
- Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
- Representing customers in Service Readiness reviews and assessments, identifying, managing and escalating service risks appropriately.
Senior Service Manager - Automation and Innovation Portfolio in Croydon employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Manager - Automation and Innovation Portfolio in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your communication skills. Since you'll be dealing with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will show that you can bridge the gap between different teams.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples where you've led initiatives for continuous improvement or managed stakeholder expectations effectively. These stories will help you stand out as a candidate who can drive results.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Senior Service Manager - Automation and Innovation Portfolio in Croydon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Manager role. Highlight your experience in managing customer satisfaction and stakeholder relationships, as these are key aspects of the job.
Showcase Your Communication Skills: Since you'll be working with both technical and non-technical stakeholders, it's important to demonstrate your ability to communicate effectively. Use clear language and provide examples of how you've successfully collaborated with diverse teams.
Highlight Continuous Improvement Initiatives: We love seeing candidates who can identify and lead initiatives for continuous improvement. Share specific examples from your past roles where you've driven change or improved service delivery.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Customer Service Inside Out
Make sure you understand the importance of customer satisfaction in the role. Be ready to discuss how you've previously ensured high service levels and how you can promote a culture of customer satisfaction in your new position.
✨Stakeholder Management is Key
Prepare examples of how you've effectively managed stakeholders at various levels. Think about times when you had to adapt your communication style to reach consensus, and be ready to share those experiences.
✨Technical and Non-Technical Communication
Brush up on your ability to communicate with both technical and non-technical stakeholders. You might be asked to explain complex concepts simply, so practice articulating your thoughts clearly and concisely.
✨Continuous Improvement Mindset
Be prepared to discuss initiatives you've led that drove continuous improvement in services. Highlight any specific metrics or outcomes that demonstrate your impact, as this will show your proactive approach to enhancing customer services.
