Senior Operations Leader - Debt Management
Do you have an inquisitive mind?Do you enjoy engaging with customers? If so, we need you!
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy, and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable people in our society. Counter Fraud Compliance and Debt (CFCD) aims to reduce fraud, error and debt within the benefit system, to protect the public purse.
As part of CFCD, you will be at the heart of DWP's efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is greater than ever.
If you want to join an organisation that recognises the importance of work-life balance, where you can develop new skills and progress your career, then CFCD is the place for you.
As a Senior Operational Leader in Debt Management, you will report to a Grade 7 and lead a team of Higher Executive Officers in a Contact Centre, setting priorities, driving performance and delivering business objectives.
You will lead managers through change, develop capability and promote continuous improvement, working with DWP and partner stakeholders to improve delivery and customer outcomes.
You will oversee performance, risk, compliance and resources, using management information to guide decisions, and embed new policies, processes and ways of working.
Occasional travel and overnight stays are required.
Key Responsibilities
- Lead operational delivery, ensuring achievement of performance, quality and customer service objectives.
- Drive performance improvement and continuous improvement across areas of responsibility.
- Lead and support the implementation of business change, policies and operational processes.
- Develop and support managers to deliver high performance and effective people management.
- Build effective relationships with internal and external stakeholders to achieve business outcomes.
- Manage risk, compliance and governance requirements.
- Use management information to inform decision-making, resource planning and performance management.
Proud member of the Disability Confident employer scheme
Company: Government Recruitment Service Salary: £45,225 to £47,362 a year Hours: Full-time Location: Coventry Job type: Permanent Posting date: 28 Oct 2026 Closing date: 10 Nov 2026
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Senior Operations Leader - Debt Management in Coventry employer: Government Recruitment Service
The Ministry of Justice is an exceptional employer, offering a dynamic and inclusive work environment where finance professionals can thrive. With a strong commitment to employee development, flexible working options, and a robust pension scheme, the MoJ fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to influence key financial strategies that impact the nation. Located nationally, this role provides the unique advantage of engaging with diverse stakeholders across the UK, making it a rewarding place for those seeking meaningful contributions to public service.
Contact Details:
Government Recruitment Service Recruitment Team
