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- Tasks: Support families by managing child maintenance processes and ensuring effective communication.
- Company: Join the UK's largest public service provider, dedicated to making a difference.
- Benefits: Flexible work-life balance, career growth, and personal development opportunities.
- Other info: Inclusive workplace with a focus on innovation and collaboration.
- Why this job: Make a real impact on children's lives while developing your skills in a rewarding environment.
- Qualifications: Strong communication skills and a passion for supporting families.
The predicted salary is between 36000 - 60000 £ per year.
The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring— and when necessary, enforcing— their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.
While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers.
We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you\’re looking to make a difference, this could be the career for you.
This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.
The National Bailiff SPOC is a specialist role, and the successful candidate will be responsible for reviewing existing processes, resource, systems and making or overseeing changes to business infrastructure and when necessary, aligning with business priorities and requirements.
The National Bailiff SPOC supports colleagues in understanding their role in the wider business and clarifying the reasons behind company re-structure, change and implementation ensuring new processes land correctly and with fluidity.
Main responsibilities:
- Be the first point of contact for escalation and welfare cases for CMS, DWP Contract Management Team (CMT) & Supplier.
- Identify and escalate queries and portal workflow issues in liaison with CMT & Supplier at pace to progress effective resolutions.
- Act as a point of contact between CMT, Supplier and CMS to raise and resolve security issues and complaints to bring them to a successful conclusion.
- Represent and promote CMS positively being aware of reputational damage at performance and adhoc meetings.
- Provide support, coaching and upskilling to CMS Enforcement colleagues for Supplier portal and case queries.
- Identify opportunities for innovation by recognising trends on data provided and communicate these to CMT to support and enable Change Requests to the contract to obtain maximum value for money.
- Collaborate, suggest and support implementation of internal (CMS Enforcement) positive changes to enable successful business continuity to deliver performance results & measurable improvements.
- Engage with other Government and external departments as appropriate.
- Download from Supplier portal for performance monitoring all data and adhoc case reports.
- Super User/ manage access for all CMS users – Add, remove, manage user access to supplier portal and maintain adhoc compliance checks, liaising with CMT as appropriate.
- Collaborate with CMT & Commercial Colleagues to communicate and support ongoing and future Business Requirements for current and future procurements.
- Work in conjunction with CMT to seamlessly support operational delivery of successful contract mobilisation and exit.
- Prepare briefings on Bailiff performance data to CMS senior leaders as appropriate.
- Compile weekly and monthly performance data and provide commentary on performance trends.
- Support partner relationships (face to face, Microsoft Teams) and feed into CMT’s Supplier Performance Review meetings providing operational perspectives and feedback.
- Support CMT to ensuring Suppliers adheres to all DWP policies and procedures, including quality and security.
- Provide 100% invoice validation.
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Child Maintenance Service - National Bailiff SPOC employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Child Maintenance Service - National Bailiff SPOC
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the DWP or CMS on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding the mission of the CMS. They’re all about making a difference in children’s lives, so think about how your skills can contribute to that goal. Be ready to share examples of how you've made an impact in previous roles.
✨Tip Number 3
Practice common interview questions related to the role. Think about scenarios where you’ve had to manage change or resolve conflicts. The more you rehearse, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Good luck!
We think you need these skills to ace Child Maintenance Service - National Bailiff SPOC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of National Bailiff SPOC. We want to see how you can contribute to our mission of supporting families, so don’t hold back on showcasing relevant examples!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your qualifications and enthusiasm for the role.
Show Your Passion: Let your passion for making a difference shine through in your application. We’re looking for dedicated individuals who are committed to supporting our customers and improving processes. Share why this role excites you and how you can contribute to our goals!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get that application in!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Make sure you understand the Child Maintenance Service and its role within the DWP. Familiarise yourself with their mission to support parents and ensure child welfare. This will show your genuine interest in the position and help you answer questions more effectively.
✨Showcase Your Problem-Solving Skills
As a National Bailiff SPOC, you'll need to handle queries and escalate issues efficiently. Prepare examples from your past experiences where you've successfully resolved problems or improved processes. This will demonstrate your ability to think on your feet and contribute positively to the team.
✨Emphasise Team Collaboration
Collaboration is key in this role. Be ready to discuss how you've worked with others in previous jobs, especially in challenging situations. Highlight your communication skills and how you can support colleagues, as this aligns with the CMS's focus on teamwork and support.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations related to the role. Think about potential challenges you might face as a National Bailiff SPOC and how you would approach them. This preparation will help you respond confidently during the interview.