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- Tasks: Support parents by managing child maintenance cases and providing excellent customer service.
- Company: Join the Child Maintenance Service, part of the Department for Work and Pensions.
- Benefits: Inclusive workplace, career development, and the chance to make a real difference.
- Why this job: Be a vital part of a team that helps children thrive financially.
- Qualifications: Strong communication skills and ability to handle sensitive situations.
- Other info: Attend webinars to learn more about the role and meet current caseworkers.
The predicted salary is between 28800 - 43200 £ per year.
The Child Maintenance Service (CMS) is part of the Department for Work and Pensions (DWP). We help parents who are unable to make private financial agreements in support of their child(ren)’s living costs. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.
CMS are committed to creating an inclusive and diverse workforce where everybody can thrive. If you want to make a difference to the lives of others and be part of the UK’s largest public services Department, then this could be the career for you.
As part of a supportive and welcoming team, you will provide excellent customer service in a fast-paced service centre and telephony environment.
As part of your daily responsibilities, you will:
- Be making and receiving telephone calls in a contact centre environment whilst wearing a headset
- Address telephony queries and follow up on any resulting tasks as needed, escalating cases to other teams where appropriate (multi-tasking)
- Handle sensitive and sometimes challenging telephone calls in a positive and professional manner
- Support our online customers using email and webchat (our digital assistance channel)
- Manage your own caseload of work, managing multiple responsibilities simultaneously
- Provide high-quality customer service ensuring that all information provided to customers is accurate, timely and easy to understand
- Obtain information from a variety of sources to enable you to make accurate calculations and decisions regarding liability to pay child maintenance, precisely inputting necessary information on internal IT systems
- Negotiate child maintenance arrangements and payments with customers following child maintenance instructions and legislation
- Secure payments and clearly advise the consequences of non-payment
- Take payment enforcement actions where appropriate
Supporting Candidates Live Events
We’ll be hosting a series of webinar sessions led by current CMS caseworkers, who will share insights into the Caseworker role, their personal experiences with training and support, and the benefits of working as a civil servant.
While attendance is optional, these sessions are a great opportunity to learn more about the vacancy and what it’s like to work at CMS. Each session will last approximately 60 minutes, take place via Microsoft Teams, and include a short Q&A segment.
Tues 14 Oct 2025 – 5pm
Weds 15 Oct 2025 – 12noon
#J-18808-Ljbffr
Child Maintenance Service Caseworker - Plymouth employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Child Maintenance Service Caseworker - Plymouth
✨Tip Number 1
Get to know the Child Maintenance Service inside out! Familiarise yourself with their mission and values, especially how they aim to make a difference in children's lives. This will help you connect with the team during interviews and show that you're genuinely interested.
✨Tip Number 2
Don’t just wait for job openings; be proactive! Attend those live events we’re hosting. It’s a golden opportunity to hear from current caseworkers and ask questions. Plus, it shows your enthusiasm and commitment to joining the CMS team.
✨Tip Number 3
Practice your communication skills! Since the role involves handling sensitive calls, try role-playing scenarios with friends or family. This will help you stay calm and professional when dealing with challenging situations.
✨Tip Number 4
When you apply, make sure to highlight your customer service experience. Use specific examples of how you've managed multiple responsibilities and resolved issues. We want to see how you can bring your skills to the table and support our mission!
We think you need these skills to ace Child Maintenance Service Caseworker - Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Child Maintenance Service role. We want to see how you can contribute to our mission of getting money to children!
Showcase Your Customer Service Skills: Since this role involves providing excellent customer service, be sure to include examples of how you've successfully handled customer queries or challenging situations in the past. We love seeing that proactive attitude!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and understand, just like the information we provide to our customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and the application process there.
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Familiarise yourself with the Child Maintenance Service and its mission. Understand how they help parents and children, and be ready to discuss why this work matters to you. Showing genuine interest in their goals will set you apart.
✨Practice Makes Perfect
Since you'll be handling sensitive calls, practice responding to challenging scenarios. Role-play with a friend or family member to get comfortable with negotiating and addressing queries. This will help you stay calm and professional during the real deal.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you managed multiple tasks or resolved conflicts effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the team. This shows you're engaged and interested in the position. You might ask about the training process or how success is measured within the CMS.