At a Glance
- Tasks: Support parents by managing child maintenance cases and providing excellent customer service.
- Company: Join the Child Maintenance Service, part of the Department for Work and Pensions.
- Benefits: Inclusive workplace, career development, and the chance to make a real difference.
- Other info: Attend webinars to learn more about the role and meet current caseworkers.
- Why this job: Be a vital part of a team that helps children thrive financially.
- Qualifications: Strong communication skills and ability to handle sensitive situations.
The predicted salary is between 28800 - 43200 £ per year.
The Child Maintenance Service (CMS) is part of the Department for Work and Pensions (DWP). We help parents who are unable to make private financial agreements in support of their child(ren)’s living costs. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.
CMS are committed to creating an inclusive and diverse workforce where everybody can thrive. If you want to make a difference to the lives of others and be part of the UK’s largest public services Department, then this could be the career for you.
As part of a supportive and welcoming team, you will provide excellent customer service in a fast-paced service centre and telephony environment.
As part of your daily responsibilities, you will:
- Be making and receiving telephone calls in a contact centre environment whilst wearing a headset
- Address telephony queries and follow up on any resulting tasks as needed, escalating cases to other teams where appropriate (multi-tasking)
- Handle sensitive and sometimes challenging telephone calls in a positive and professional manner
- Support our online customers using email and webchat (our digital assistance channel)
- Manage your own caseload of work, managing multiple responsibilities simultaneously
- Provide high-quality customer service ensuring that all information provided to customers is accurate, timely and easy to understand
- Obtain information from a variety of sources to enable you to make accurate calculations and decisions regarding liability to pay child maintenance, precisely inputting necessary information on internal IT systems
- Negotiate child maintenance arrangements and payments with customers following child maintenance instructions and legislation
- Secure payments and clearly advise the consequences of non-payment
- Take payment enforcement actions where appropriate
Supporting Candidates Live Events
We’ll be hosting a series of webinar sessions led by current CMS caseworkers, who will share insights into the Caseworker role, their personal experiences with training and support, and the benefits of working as a civil servant.
While attendance is optional, these sessions are a great opportunity to learn more about the vacancy and what it’s like to work at CMS. Each session will last approximately 60 minutes, take place via Microsoft Teams, and include a short Q&A segment.
Tues 14 Oct 2025 - 5pm
Weds 15 Oct 2025 - 12noon
Child Maintenance Service Caseworker - Plymouth employer: Government Recruitment Service
The Child Maintenance Service (CMS) offers a rewarding career where you can truly make a difference in the lives of children and families. Located in Plymouth, we pride ourselves on fostering an inclusive and supportive work culture that encourages personal and professional growth. With opportunities for training and development, as well as a commitment to employee well-being, CMS is an excellent employer for those looking to contribute to meaningful public service.
Contact Details:
Government Recruitment Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Child Maintenance Service Caseworker - Plymouth
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We think you need these skills to ace Child Maintenance Service Caseworker - Plymouth
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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How to prepare for a job interview at Government Recruitment Service
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Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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