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- Tasks: Support parents by managing child maintenance cases and providing excellent customer service.
- Company: Join the Child Maintenance Service, part of the Department for Work and Pensions.
- Benefits: Inclusive workplace, career development, and the chance to make a real difference.
- Why this job: Be a vital part of improving children's lives through financial support.
- Qualifications: Strong communication skills and ability to handle sensitive situations.
- Other info: Attend webinars to learn more about the role and connect with current caseworkers.
The predicted salary is between 28800 - 43200 £ per year.
The Child Maintenance Service (CMS) is part of the Department for Work and Pensions (DWP). We help parents who are unable to make private financial agreements in support of their child(ren)’s living costs. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.
CMS are committed to creating an inclusive and diverse workforce where everybody can thrive. If you want to make a difference to the lives of others and be part of the UK’s largest public services Department, then this could be the career for you.
Take a look at the DWP YouTube channel to find out more: https://youtu.be/DwG6S1XQy2Y
As part of a supportive and welcoming team, you will provide excellent customer service in a fast-paced service centre and telephony environment.
As part of your daily responsibilities, you will:
- Be making and receiving telephone calls in a contact centre environment whilst wearing a headset
- Address telephony queries and follow up on any resulting tasks as needed, escalating cases to other teams where appropriate (multi-tasking)
- Handle sensitive and sometimes challenging telephone calls in a positive and professional manner
- Support our online customers using email and webchat (our digital assistance channel)
- Manage your own caseload of work, managing multiple responsibilities simultaneously
- Provide high-quality customer service ensuring that all information provided to customers is accurate, timely and easy to understand
- Obtain information from a variety of sources to enable you to make accurate calculations and decisions regarding liability to pay child maintenance, precisely inputting necessary information on internal IT systems
- Negotiate child maintenance arrangements and payments with customers following child maintenance instructions and legislation
- Secure payments and clearly advise the consequences of non-payment
- Take payment enforcement actions where appropriate
Supporting Candidates Live Events
We’ll be hosting a series of webinar sessions led by current CMS caseworkers, who will share insights into the Caseworker role, their personal experiences with training and support, and the benefits of working as a civil servant.
While attendance is optional, these sessions are a great opportunity to learn more about the vacancy and what it’s like to work at CMS. Each session will last approximately 60 minutes, take place via Microsoft Teams, and include a short Q&A segment.
Follow the link to book your place:
Tues 28 Oct 2025 – 5pm
Wed 29 Oct 25 – 12noon
#J-18808-Ljbffr
Child Maintenance Service Caseworker - Leicester employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Child Maintenance Service Caseworker - Leicester
✨Tip Number 1
Get to know the Child Maintenance Service inside out! Watch their YouTube videos and read up on their mission. This will help you connect with the role and show your genuine interest during interviews.
✨Tip Number 2
Join the live events hosted by current CMS caseworkers. It’s a golden opportunity to ask questions, learn about the day-to-day realities of the job, and make a great impression before you even apply!
✨Tip Number 3
Practice your communication skills! Since you'll be handling sensitive calls, being able to convey information clearly and professionally is key. Role-play with friends or family to build your confidence.
✨Tip Number 4
When you're ready to apply, do it through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest updates and resources.
We think you need these skills to ace Child Maintenance Service Caseworker - Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Child Maintenance Service role. We want to see how you can contribute to our mission of getting money to children!
Showcase Your Customer Service Skills: Since this role involves providing excellent customer service, be sure to include examples of how you've successfully handled customer queries or challenging situations in the past. We love seeing that you can keep it professional and positive!
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate applications that are easy to read and get straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Familiarise yourself with the Child Maintenance Service and its mission to support children. Understand the role of a Caseworker and be ready to discuss how your skills align with their goals. This shows genuine interest and preparation.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you respond accurately and demonstrate your ability to handle sensitive situations, which is crucial for this role.
✨Showcase Your Customer Service Skills
Be prepared to share examples from your past experiences where you provided excellent customer service, especially in challenging situations. Highlight your ability to remain professional and positive, even under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the training process. This not only shows your enthusiasm but also helps you gauge if the environment is the right fit for you.