At a Glance
- Tasks: Support parents by managing child maintenance cases and providing excellent customer service.
- Company: Join the Child Maintenance Service, part of the Department for Work and Pensions.
- Benefits: Inclusive workplace, career development, and the chance to make a real difference.
- Other info: Attend webinars to learn more about the role and meet current caseworkers.
- Why this job: Be part of a team that directly impacts children's lives across the UK.
- Qualifications: Strong communication skills and ability to handle sensitive situations.
The predicted salary is between 28800 - 43200 £ per year.
The Child Maintenance Service (CMS) is part of the Department for Work and Pensions (DWP). We help parents who are unable to make private financial agreements in support of their child(ren)’s living costs. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.
CMS are committed to creating an inclusive and diverse workforce where everybody can thrive. If you want to make a difference to the lives of others and be part of the UK’s largest public services Department, then this could be the career for you.
Take a look at the DWP you tube channel to find out more https://youtu.be/DwG6S1XQy2Y
As part of a supportive and welcoming team, you will provide excellent customer service in a fast‑paced service centre and telephony environment.
Responsibilities
- Be making and receiving telephone calls in a contact centre environment whilst wearing a headset
- Address telephony queries and follow up on any resulting tasks as needed, escalating cases to other teams where appropriate (multi‑tasking)
- Handle sensitive and sometimes challenging telephone calls in a positive and professional manner
- Support our online customers using email and webchat (our digital assistance channel)
- Manage your own caseload of work, managing multiple responsibilities simultaneously
- Provide high-quality customer service ensuring that all information provided to customers is accurate, timely and easy to understand
- Obtain information from a variety of sources to enable you to make accurate calculations and decisions regarding liability to pay child maintenance, precisely inputting necessary information on internal IT systems
- Negotiate child maintenance arrangements and payments with customers following child maintenance instructions and legislation
- Secure payments and clearly advise the consequences of non‑payment
- Take payment enforcement actions where appropriate.
Live Events
We’ll be hosting a series of webinar sessions led by current CMS caseworkers, who will share insights into the Caseworker role, their personal experiences with training and support, and the benefits of working as a civil servant.
While attendance is optional, these sessions are a great opportunity to learn more about the vacancy and what it’s like to work at CMS. Each session will last approximately 60 minutes, take place via Microsoft Teams, and include a short Q&A segment.
Follow the link to book your place:
Tues 14 Oct 2025 - 5pm
Weds 15 Oct 2025 - 12noon
Child Maintenance Service Caseworker - Birkenhead employer: Government Recruitment Service
The Child Maintenance Service (CMS) offers a rewarding career where you can truly make a difference in the lives of children and families. Located in Birkenhead, we pride ourselves on fostering an inclusive and diverse work environment that supports employee growth through comprehensive training and development opportunities. Join our dedicated team and enjoy the benefits of working within the UK's largest public services department, where your contributions are valued and impactful.
Contact Details:
Government Recruitment Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Child Maintenance Service Caseworker - Birkenhead
✨Tip Number 1
Get to know the Child Maintenance Service inside out! Watch their YouTube channel and join the webinars to understand what they do and how you can contribute. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive calls, role-play with a friend or family member to get comfortable with addressing challenging situations professionally.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past experiences where you've juggled multiple responsibilities. This is key for managing your caseload effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the CMS team and making a difference in children's lives.
We think you need these skills to ace Child Maintenance Service Caseworker - Birkenhead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Child Maintenance Service role. We want to see how you can contribute to our mission of getting money to children!
Showcase Your Customer Service Skills:Since this role involves providing excellent customer service, be sure to include examples of how you've successfully handled customer queries or challenging situations in the past. We love seeing that proactive attitude!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon so we can easily understand your qualifications and enthusiasm for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets to us directly and is considered for the position.
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Before the interview, make sure you understand the role of a Child Maintenance Service Caseworker. Familiarise yourself with the key responsibilities and the mission of the CMS. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This is especially important for a role that involves handling sensitive calls. Reflecting back what you've heard can demonstrate your understanding and empathy, which are crucial skills for this position.
✨Showcase Your Customer Service Skills
Be ready to share examples from your past experiences where you provided excellent customer service. Think about times when you handled challenging situations or resolved conflicts. This will highlight your ability to manage difficult calls and maintain professionalism.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or the challenges faced by caseworkers. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
