Enforcement and Compliance Officer in Cheltenham

Have you got experience within an enforcement or legal environment? Do you have the drive and dedication to help us combat vehicle crime and make UK roads safer for everyone? Are you looking for something different to the normal 9 to 5? If so, we would love to hear from you.

The Driver and Vehicle Licensing Agency (DVLA) plays a vital role in keeping Britain’s roads safe and efficient. We are responsible for the registration and licensing of drivers in Great Britain and vehicles across the UK, as well as the collection and enforcement of Vehicle Excise Duty (VED). Our work ensures that only qualified drivers and correctly taxed vehicles are on the road. Our key responsibilities include issuing photocard driving licences and vehicle registration certificates, recording driver endorsements and medical conditions, and taking enforcement action against tax evaders. We also register and issue tachograph cards, sell personalised registrations, and support law enforcement by providing crucial data to police and intelligence services. In addition, we offer anonymised data services to authorised users, helping inform public and private sector decision-making. At DVLA, we are committed to delivering services that are simple, secure, and efficient making a difference to millions of people every day.

Benefits

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
• Flexible working options where we encourage a great work-life balance.

You will play a pivotal role in representing the Agency at Magistrates’ Court(s) as a Prosecutor for vehicle tax and insurance related offences. We will look to you to engage with customers to educate and encourage compliance for these offences. This is a fantastic opportunity to work in a role which is varied, where no two days are the same. This can be a challenging yet rewarding role, ensuring road safety and that regulations are followed. You will have the chance to network and build relationships with various stakeholders such as the Police, Local Authorities and Trading Standards.

Responsibilities

• Manage vehicle enforcement cases at the prosecution stage.
• Verify facts and documents on DVLA systems to support decisions on whether to proceed to court.
• Communicate with customers through written correspondence, telephone calls and in person.
• Educate customers to ensure future compliance.
• Prepare cases for court, ensuring compliance with legislation and observing relevant timescales throughout prosecution.
• Present cases on behalf of the agency in magistrates’ court.
• Work with other enforcement agencies such as the police and Trading Standards when requested, assisting in operations that expose illegal practices amongst number plates.
• Support police in roadside operations to report non-compliant plates and unlicensed vehicles.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.