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For Companies At a Glance
- Tasks: Support individuals in claiming benefits and finding employment, making a real difference in their lives.
- Company: Join the UK's largest public service department dedicated to inclusivity and support.
- Benefits: Competitive salary, diverse work environment, and opportunities for personal growth.
- Other info: Dynamic role with varied daily tasks and excellent career progression opportunities.
- Why this job: Be a vital part of helping people achieve financial independence and improve their lives.
- Qualifications: Empathy, strong communication skills, and a passion for helping others.
The predicted salary is between 28000 - 35000 £ per year.
About the job
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.
The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day. If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be ideal for you!
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress. Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support. As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.
Key Accountabilities
The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact daily on site in DWP estate. Some of the main activities are set out below:
- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and ensuring your customers receive additional support and advice to help them access our services.
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions, based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload.
This campaign has roles available in several locations. Whilst you are able to select up to 5 location preferences, this is not mandatory and you should not choose any locations you are not prepared to travel or re‑locate to at your own expense. Candidates who are made an offer for any of locations they have expressed a preference for and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
Universal Credit Job Centre - EO Work Coach - Midlands, Yorkshire and Humber (Ref: 763) in Castleford employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Universal Credit Job Centre - EO Work Coach - Midlands, Yorkshire and Humber (Ref: 763) in Castleford
✨Tip Number 1
Get to know the DWP inside out! Familiarise yourself with their values and mission. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about making a difference in people’s lives.
✨Tip Number 2
Practice your people skills! As a Work Coach, you’ll be dealing with all sorts of customers. Role-play different scenarios with friends or family to build your confidence in handling various situations and showing empathy.
✨Tip Number 3
Network like a pro! Connect with current DWP employees on LinkedIn or attend local job fairs. This can give you insider tips and might even lead to a referral, which can really boost your chances of landing that role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the DWP team and making a positive impact.
We think you need these skills to ace Universal Credit Job Centre - EO Work Coach - Midlands, Yorkshire and Humber (Ref: 763) in Castleford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Work Coach role. We want to see how you can make a positive impact on our customers' lives!
Show Your Empathy: As a Work Coach, empathy is key! Use your written application to demonstrate your understanding of the challenges faced by customers and how you can support them through tough times.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets your message across without any fluff.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for the role.
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Before the interview, make sure you understand the role of a Work Coach and the key responsibilities involved. Familiarise yourself with Universal Credit and the various support services available. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Show Empathy and Compassion
As a Work Coach, you'll be dealing with customers who may be facing tough times. During your interview, share examples of how you've demonstrated empathy and compassion in previous roles. This will highlight your ability to connect with people and provide the support they need.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and judgement. Think about situations where you've had to make decisions under pressure or adapt your approach to meet someone's needs. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.