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- Tasks: Support customers in claiming Universal Credit and provide tailored job search advice.
- Company: Join the UK's largest public service department dedicated to inclusivity.
- Benefits: Rewarding role with opportunities for personal growth and community impact.
- Other info: Dynamic work environment with diverse daily challenges and career development opportunities.
- Why this job: Make a real difference in people's lives by helping them achieve financial independence.
- Qualifications: Empathy, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
About the job
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.
The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day. As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress. Work Coaches are customer‑focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.
As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.
Key Accountabilities
- The Work Coach role is wide‑ranging and diverse. You will be working with customers, employers and colleagues through a combination of face‑to‑face, digital and telephone contact daily on site in DWP estate.
- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions, based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload.
Universal Credit Job Centre - Work Coach - South England (Ref: 759) in Canterbury employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Universal Credit Job Centre - Work Coach - South England (Ref: 759) in Canterbury
✨Tip Number 1
Get to know the DWP inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely understands their mission.
✨Tip Number 2
Practice your people skills! As a Work Coach, you'll be dealing with all sorts of customers. Role-play different scenarios with friends or family to boost your confidence in handling various situations and showing empathy.
✨Tip Number 3
Network like a pro! Connect with current or former DWP employees on LinkedIn. They can provide insider tips and maybe even refer you for the role. Plus, it shows you're proactive and keen to learn from others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there, so don’t miss out on the chance to land that Work Coach position!
We think you need these skills to ace Universal Credit Job Centre - Work Coach - South England (Ref: 759) in Canterbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Work Coach role. Highlight your experience in customer service and any relevant skills that show you can support individuals through challenging times.
Showcase Your Empathy: In your application, emphasise your ability to connect with people and provide compassionate support. Use examples from your past experiences where you've helped others, as this is key for a role focused on customer care.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, making it easy for us to see why you’d be a great fit for the Work Coach position.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can consider you for the role.
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Familiarise yourself with the Department for Work and Pensions (DWP) and its role in supporting individuals through Universal Credit and other benefits. Understand the key responsibilities of a Work Coach and be ready to discuss how your skills align with their mission to help customers achieve financial independence.
✨Show Empathy and Compassion
As a Work Coach, you'll need to demonstrate empathy and compassion during your interview. Prepare examples from your past experiences where you've successfully supported individuals in challenging situations. This will show that you can connect with customers and provide the tailored support they need.
✨Build Rapport
Practice building rapport in your responses. The DWP values positive relationships with customers, so think about how you can convey your ability to motivate and encourage others. Use role-play scenarios with friends or family to refine your approach to engaging with different personalities.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your judgement and decision-making skills. Prepare by thinking through potential challenges a Work Coach might face and how you would handle them. This will help you articulate your thought process and demonstrate your readiness for the role.