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- Tasks: Lead high-profile projects, drive change, and enhance performance in Debt Management.
- Company: Join a dynamic team within the Department for Work and Pensions.
- Benefits: Competitive salary, professional development, and opportunities for travel.
- Why this job: Make a real impact on customer service and organisational performance.
- Qualifications: Experience in project management and strong collaboration skills required.
- Other info: Foster an inclusive culture and support team members' growth.
The predicted salary is between 36000 - 60000 £ per year.
This is an exciting opportunity to be part of Debt Management’s Business Delivery Performance and Change (BDPC) Team. The team undertakes high-profile, demanding work that shapes how Debt Management as an organisation manages its change agenda, drives continuous improvement, allocates resources, assesses performance, and coordinates work streams in the face of competing priorities.
Responsibilities include collaborating with stakeholders across Debt Management and the Department for Work and Pensions (DWP), with the goal of empowering Operational Leaders to make informed, evidence-based decisions that enhance customer service and organisational performance.
The role may also encompass line management duties, such as supporting and developing team members, conducting regular one-to-one meetings, and overseeing performance and wellbeing. Fostering an inclusive and cooperative team culture, providing guidance on professional development, and ensuring objectives are clearly communicated and met will be expected.
As the Business Delivery, Performance and Change Manager for Debt Management (DM), you will lead your team in delivering multiple high-profile initiatives aligned with business priorities and strategic objectives.
You will be involved in projects and programmes that impact both colleagues and customers, working collaboratively with key internal and external stakeholders to facilitate the successful implementation and adoption of change throughout the department.
This environment is dynamic and requires sustained delivery at pace.
- This role may include line management responsibilities.
- Lead day-to-day planning and analysis by reviewing past performance and forecasting trends.
- Collaborate across business areas and grades to enhance service delivery in Debt Management.
- Ensure colleagues are well-informed on priorities and developments; and actively engage with stakeholders to support and embrace change.
- Support the senior leader in sharing/presenting findings and recommendations from data analysis to stakeholders across different business areas and grades.
- Embed performance improvements by sharing best practice across teams.
- Escalate priority issues by capturing business impacts.
- Impact proposed changes on the business, identifying potential changes to processes and/or staffing needs.
- Identify and work with DM colleagues to provide relevant expertise.
- Regular liaison with external stakeholders, representing Debt Managements’ impacts and requirements to ensure solutions meet the business needs.
- Proactively seeking innovative, creative solutions; ensuring strategies such as full automation are embedded in design thinking.
- Consistently pursue opportunities to innovate across all areas.
- Manage change through its full lifecycle to successful delivery, incorporating post-implementation reviews to capture and apply lessons learned.
Due to the geographically dispersed nature of this team, this role will require occasional travel and overnight stays.
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Business Delivery, Performance and Change (BDPC) Manager employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Delivery, Performance and Change (BDPC) Manager
✨Tip Number 1
Network like a pro! Reach out to current employees in the BDPC team or related departments on LinkedIn. A friendly chat can give us insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by understanding the key responsibilities of the role. Brush up on your knowledge about performance management and change initiatives, so we can impress them with our insights!
✨Tip Number 3
Showcase your collaborative spirit! Be ready to share examples of how we've worked with stakeholders in the past. This will highlight our ability to empower leaders and enhance service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows that we’re genuinely interested in being part of the team.
We think you need these skills to ace Business Delivery, Performance and Change (BDPC) Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in business delivery and change management. We want to see how your skills align with the responsibilities outlined in the job description, so don’t hold back!
Showcase Your Collaboration Skills: Since this role involves working with various stakeholders, it’s crucial to demonstrate your ability to collaborate effectively. Share examples of past experiences where you’ve successfully worked with others to achieve common goals.
Highlight Your Analytical Abilities: The BDPC Manager role requires strong analytical skills. Be sure to include specific instances where you've used data analysis to drive performance improvements or make informed decisions. We love seeing numbers that tell a story!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Make sure you understand the key responsibilities of the BDPC Manager role. Familiarise yourself with Debt Management's change agenda and how it impacts customer service. Brush up on performance metrics and continuous improvement strategies, as these will likely come up in conversation.
✨Showcase Your Collaboration Skills
Since this role involves working with various stakeholders, be ready to discuss your experience in collaboration. Prepare examples of how you've successfully worked with different teams or departments to drive change and improve performance. Highlight your ability to engage and empower others.
✨Demonstrate Leadership Qualities
If line management is part of the role, be prepared to talk about your leadership style. Share specific instances where you've supported team members' development or managed performance effectively. Emphasise your commitment to fostering an inclusive and cooperative team culture.
✨Be Ready for Change Management Questions
Expect questions about managing change and implementing new processes. Think of examples where you've led change initiatives, dealt with resistance, or used data analysis to inform decisions. Show that you can think creatively and innovatively when it comes to problem-solving.