At a Glance
- Tasks: Transform customer data into impactful insights and lead a team of Insight Specialists.
- Company: Join the DVSA, a key player in improving services for millions.
- Benefits: Enjoy 25 days annual leave, flexible working, and a generous pension contribution.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by championing the customer voice in strategic decisions.
- Qualifications: Experience in customer insight and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
Can you turn customer data and feedback into clear, impactful insights? Have you delivered actionable insight to senior stakeholders? Are you a collaborative leader who champions the customer voice? If so, we’d love to hear from you!
The DVSA Customer Insight team sits at the heart of improving services for millions of customers. We ensure that decisions are informed by robust evidence, combining quantitative and qualitative research with cutting-edge tools and technology.
The job holder will work with internal teams and external organisations to capture and analyse customer feedback to support core business functions. They will lead a team of Insight Specialists to produce customer insight and satisfaction reports using appropriate analytical and visualisation techniques to present the voice of the customer. The job holder will ensure data is properly managed and compliant with regulations, support services in sharing insights, collaborate with research partners, keep best practice up to date, and regularly brief senior leadership as a central contact for customer insight.
Your responsibilities will include, but aren’t limited to:
- Advise on the interpretation of insight, representing the voice of the customer and make recommendations for service improvements.
- Work with Senior Customer Insight Managers to develop new research.
- Evaluate the effectiveness of research methodologies ensuring continuous improvement and cost effectiveness of the service is maintained.
- Execute management responsibilities effectively and in line with DVSA policies and processes, working with, leading and acting as a role model for team members and colleagues in line with Civil Service values.
- Determine and plan team requirements, including allocating resources and prioritising activities, over the short to medium term by understanding the business environment in which the team operates, and the overall team objectives, ensuring their team understands and works to these requirements.
- Demonstrate leadership by providing guidance to staff to support the delivery of objectives.
- Manage and engage with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.
- Work in collaboration with other managers across all functions for the good of DVSA and to create a high performing and well-respected Agency.
- Sustain an effective relationship with services managers and other stakeholders that have access to customer insight.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process.
Customer Insight Manager in Birmingham employer: Government Recruitment Service
The Driver and Vehicle Standards Agency (DVSA) is an exceptional employer that prioritises employee well-being and professional growth. With a generous pension contribution, flexible working options, and a commitment to fostering a collaborative work culture, DVSA empowers its employees to thrive while making a meaningful impact on millions of customers. Join us in a role where your insights will shape the future of our services and contribute to a customer-focused organisation dedicated to continuous improvement.
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DVSA on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider info can give us a real edge!
✨Tip Number 2
Prepare for those tricky questions! Think about how you can showcase your experience in turning customer data into actionable insights. We want to hear stories that highlight your leadership skills and how you've made an impact in previous roles.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss specific tools and techniques you've used to analyse customer feedback. We love seeing candidates who can back up their claims with solid examples and data-driven results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the DVSA team and making a difference!
We think you need these skills to ace Customer Insight Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Customer Insight:When writing your application, let your enthusiasm for customer insight shine through! We want to see how you can turn data into actionable insights that make a real difference. Share examples of how you've championed the customer voice in your previous roles.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can lead a team and deliver high-quality insights, so be specific about your leadership experiences and how they relate to the role.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your achievements and how they align with our goals at StudySmarter. Remember, we appreciate clarity just as much as depth!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Government Recruitment Service
✨Know Your Data
Make sure you’re well-versed in the customer data and feedback relevant to the role. Be prepared to discuss how you've turned data into actionable insights in your previous roles. This shows that you can hit the ground running and understand the importance of data-driven decision-making.
✨Showcase Your Leadership Skills
As a Customer Insight Manager, you'll be leading a team. Share specific examples of how you've successfully managed teams in the past, focusing on collaboration and championing the customer voice. Highlight your ability to guide and inspire others to achieve common goals.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as interpreting customer feedback or improving service based on insights. Think through potential scenarios beforehand and have clear, structured responses ready to demonstrate your problem-solving skills.
✨Understand DVSA's Mission
Familiarise yourself with the DVSA’s goals and how the Customer Insight team fits into the bigger picture. Being able to articulate how your role contributes to improving services for customers will show your commitment and alignment with the agency's mission.
