As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies.
The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring – and when necessary, enforcing – their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.
While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers.
We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you.
This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.
Take a look at the DWP you tube channel to find out morehttps://youtu.be/DwG6S1XQy2Y
The Child Maintenance Service (CMS) is offering exciting opportunities for motivated individuals to join us as Team Leaders. These are key leadership roles where you’ll have the chance to make a real difference in the lives of children and families across the UK.
We’re looking for passionate leaders who are committed to delivering outstanding customer service. You’ll need to be adaptable and resilient, capable of making sound decisions, and confident in driving and implementing change in a high-profile, fast-paced environment.
As a Team Leader, you will lead a team of caseworkers and play a vital role in the success of CMS. Your leadership will be instrumental in achieving our core mission: ensuring that children receive the financial support they deserve.
Upon commencement of the Team Leader role you will be allocated to one of the following business areas:Arrears is accountable for a team addressing payment non-compliance using a full range of tools available while balancing customer needs and delivering fair outcomes. The Early Intervention Team uses Artificial Intelligence (AI) to support business decision-making and predictive Analytics highlights cases at risk of non-compliance and supports early intervention to prevent this. As Team Leader you will ensure colleagues use the predictive analytics data features and obtain information from a variety of sources, to make accurate calculations and decisions regarding maintenance arrangements. The Employment Payments Team is part of the Birkenhead Arrears Team and has a customer base of c.29k employers with a Deduction of Earnings Order (DEO). As Team Leader you will ensure DEO compliance is maintained through the achievement of throughput of specific tasks within challenging Service Level Agreement. Case Maintenance work within a Service Centre environment, their main task being serving customers with existing cases by means of online services and telephony. They deliver a complex service to customers to assist during changes of their circumstances, including collecting money.
What will I be doing?
- Leading, managing and developing a team in its contribution to the achievement of CMS objectives, coaching and providing clear direction and support in the development and delivery of outcomes, increasing capability and performance.
- Leading a team with accountability for managing workloads, effectively managing workforce resources, prioritising and addressing any risks to ensure performance targets and customer objectives are met.
- As a people manager you will support wellbeing across your team, manage attendance and conduct regular coaching reviews, confidently addressing risks to performance.
- You will be an excellent communicator with the ability to motivate and develop your team, providing a clear focus on priorities and empowering others to succeed.
- You will investigate and resolve escalated customer queries.
- You will build, manage and maintain key relationships to ensure operational effectiveness.
- Take responsibility for the continuous improvement of the provision of service, putting the client at the heart of everything you do.
Important: During the initial11 weeksof your employment, you are required to participate infull-time, 100% office-basedtraining.
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Child Maintenance Service - Team Leader (Birkenhead)
Company: Government Recruitment Service Salary: £32,700 to £32,700 a year Hours: Full-time Location: Birkenhead Job type: Permanent Posting date: 5 Nov 2026 Closing date: 19 Nov 2026
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Child Maintenance Service - Team Leader (Birkenhead) employer: Government Recruitment Service
The Ministry of Justice is an exceptional employer, offering a dynamic and inclusive work environment where finance professionals can thrive. With a strong commitment to employee development, flexible working options, and a robust pension scheme, the MoJ fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to influence key financial strategies that impact the nation. Located nationally, this role provides the unique advantage of engaging with diverse stakeholders across the UK, making it a rewarding place for those seeking meaningful contributions to public service.
Contact Details:
Government Recruitment Service Recruitment Team
