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- Tasks: Lead teams to deliver high-quality services and drive continuous improvement.
- Company: Join the DVSA, committed to keeping Britain moving safely.
- Benefits: 28.97% pension contribution, 25 days leave, flexible working options.
- Why this job: Make a real impact on public service and customer experience.
- Qualifications: Strong leadership skills and experience in performance management.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Can you lead geographically dispersed teams to deliver consistent, high-quality services while meeting targets through effective planning and performance management? Do you use data-led decision making to drive continuous improvement, resolve complex issues, and deliver excellent customer service across teams? If so, we would love to hear from you!
The Operational Delivery Manager plays a pivotal leadership role within the Directorate, driving service excellence through strategic oversight and operational leadership. Responsible for leading a geographically dispersed network of teams, the role holder will champion a culture of high performance and continuous improvement. With a strong focus on customer service, they will ensure the consistent, high-quality delivery of the service, aligning operational priorities with the DVSA’s mission to keep Britain moving safely and sustainably. Through effective leadership, they will inspire teams, uphold service standards, and deliver measurable outcomes that reflect the agency’s commitment to public service.
Benefits
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
The role holder will be a visible, dynamic, and present leader of a geographically dispersed team building a cohesive and high performing team to deliver DVSA’s business priorities and targets. They will ensure that performance management and sickness absence is robustly managed in line with DVSA procedure, supporting their management team to ensure that issues are dealt with promptly and effectively. They will use planning and prioritisation to execute the services operational strategic objectives using workforce and resource management.
Your responsibilities will include, but aren’t limited to:
- Create an environment which promotes delivery of customer service.
- Uphold and improve customer service experience and standards to support DVSA’s vision.
- Lead the operational delivery of the service across a network of teams in an operational area, ensuring a consistent and quality service is provided to our customers.
- Be accountable for ensuring delivery against operational standards, key performance indicator (KPI) expectations and DVSA Business Plan targets.
- Take responsibility for ensuring high quality communications and engagement with colleagues.
- Develop and promote a culture of continuous improvement and continuous professional development to ensure delivery of a quality service to our customers.
- Champion best practice and customer service excellence, highlighting potential system improvements and supporting and advocating new ideas or innovations.
- Support the wider service and DVSA vision, strategy, and initiatives.
For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Operations Delivery Manager - East Midlands and East England in Basildon employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Delivery Manager - East Midlands and East England in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations management. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you’ve led teams to success, especially in challenging situations. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Delivery Manager - East Midlands and East England in Basildon
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've inspired and motivated others to achieve high performance and deliver excellent customer service.
Use Data to Your Advantage: Since data-led decision making is key for this role, include examples of how you've used data to drive improvements in your previous positions. This will show us that you can tackle complex issues effectively.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific requirements of the Operations Delivery Manager role. We love seeing candidates who take the time to align their skills with our needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Government Recruitment Service
✨Know Your Numbers
As an Operations Delivery Manager, you'll need to demonstrate your ability to use data-led decision making. Brush up on relevant KPIs and metrics that relate to operational performance. Be ready to discuss how you've used data in the past to drive improvements or resolve issues.
✨Showcase Your Leadership Style
This role requires strong leadership skills, especially with geographically dispersed teams. Prepare examples of how you've inspired teams and fostered a culture of high performance. Think about specific situations where your leadership made a difference in service delivery.
✨Customer Service is Key
Since the focus is on delivering excellent customer service, be prepared to share your experiences in enhancing customer satisfaction. Highlight any initiatives you've led that improved service standards or resolved complex customer issues effectively.
✨Emphasise Continuous Improvement
The role calls for a champion of continuous improvement. Come equipped with examples of how you've implemented changes that led to better outcomes. Discuss your approach to identifying areas for improvement and how you engage your team in this process.
