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- Tasks: Lead a team to combat fraud and improve public service delivery.
- Company: Join DWP, a vital public service organisation making a real difference.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Why this job: Make a positive impact on people's lives while developing your leadership skills.
- Qualifications: Strong leadership and team management experience required.
- Other info: Dynamic role with opportunities for travel and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a passion for public service? Would you like to make a difference to someone’s life? If so, we would like to hear from you. DWP help people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service and our challenge is bigger than ever.
As part of Counter Fraud and Compliance and Debt (CFCD) you will be at the heart of DWP’s front line operations helping to change people’s lives and supporting CFCD's purpose of fighting fraud in the welfare system. With varied and exciting roles, you will be involved in reviewing fraud, error and debt within the department. This role is unique and challenging, with the aim of helping drive down the level of fraud and error within the benefit system.
CFCD Higher Executive Officer (HEO) Operational Leaders support the flexible, effective, personalised delivery of customer service, quality and performance across sites. HEO Operational Leaders inspire colleagues through difficult situations, transform performance and are accountable for the effective utilisation of operational resources, delivering improved value for money and driving out inefficiencies. All our leaders will be leading and driving performance as per the key tasks below but it’s important to state that CFCD Operational Leaders primarily work in a case work environment.
- Directly line manage a team, provide clear, visible and strong leadership and engage with colleagues to drive high performance and quality.
- Create an inclusive team environment, embracing different individual needs, views and ideas, making it clear to all that bullying, harassment and discrimination is unacceptable.
- Work with internal and external stakeholders, encourage collaborative working between teams, build relationships and achieve mutually beneficial outcomes.
- Motivate, develop and encourage teams, undertake regular performance reviews, provide coaching, learning and development and one to ones to develop skills.
- Identify risks to performance achievement and drive forward continuous improvement.
- Monitor and improve the quality of the face-to-face/telephony and end-to-end customer experience, ensuring that ‘one customer, one service, one business’ becomes a reality within DWP.
- Provide relevant information to colleagues regarding changes to policy, legislation and statutory requirements as appropriate, and identify and implement best practice.
- Ensure all security matters (including information protection) are dealt with promptly and sensitively, in line with DWP policies and procedures.
- Use networking and influencing to create, maintain and improve service delivery for all customers.
- Support the identification of priorities and work collaboratively to ensure the delivery of both your own and others’ objectives.
Due to the geographically dispersed nature of this team, this role will require regular travel and overnight stays.
Operational Intelligence Unit Leader in Basildon employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Intelligence Unit Leader in Basildon
✨Tip Number 1
Get to know the company inside out! Research DWP's mission and values, especially their focus on public service and fighting fraud. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to leadership and performance management. Think of examples from your past experiences that demonstrate your ability to inspire and motivate teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operational Intelligence Unit Leader in Basildon
Some tips for your application 🫡
Show Your Passion for Public Service: Make sure to highlight your passion for public service in your application. We want to see how you can make a difference in people's lives, so share any relevant experiences that showcase your commitment to helping others.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to the role. Use the job description to guide you and emphasise your skills and experiences that align with the key tasks mentioned.
Be Clear and Concise: When writing your application, clarity is key. We appreciate straightforward language that gets to the point. Avoid jargon and keep your sentences short and impactful to make your application easy to read.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application reaches us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Government Recruitment Service
✨Understand the Mission
Before your interview, take some time to really understand DWP's mission and how it impacts people's lives. Familiarise yourself with their approach to tackling fraud and supporting individuals. This will not only show your passion for public service but also help you articulate how your values align with theirs.
✨Showcase Leadership Skills
As an Operational Intelligence Unit Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, inspired colleagues, or driven performance improvements. Be ready to discuss how you create an inclusive environment and handle difficult situations.
✨Emphasise Collaboration
Collaboration is key in this role, so think of specific instances where you've worked effectively with internal and external stakeholders. Highlight your ability to build relationships and achieve mutually beneficial outcomes. This will show that you can foster teamwork and drive results across different teams.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios will help you feel more confident and articulate during the interview.
