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- Tasks: Support and enhance vital applications, ensuring smooth digital services for the department.
- Company: Join the Department for Business and Trade, a leader in fostering economic growth.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional development.
- Why this job: Make a real impact by improving processes and supporting innovative tech solutions.
- Qualifications: Experience in application support and a passion for problem-solving.
- Other info: Be part of an award-winning team in a dynamic, agile environment.
The predicted salary is between 36000 - 60000 £ per year.
The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways. Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly. Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements. Finally, we work in partnership with businesses every day, providing advance, finance and deal‑making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards and won the award in 2025! We are looking for a dynamic Application Support Engineer. The service desk will support various applications such as the Atlassian Suite, Zendesk, Google Workspace, Intune and other productivity applications in use across the department.
In this role, you’ll not only contribute to the design of the support process of these vital applications, but also ensure their stability, robustness, and resilience to help us keep our digital services running smoothly and efficiently.
About you
As an Application Support Engineer, you will work in a dynamic, agile environment, reporting to the Application Support Lead, and working alongside other application engineers and other roles in DDaT, such as Delivery Managers, Business Analysts, DevOps engineers, Architects and Testers. You will be responsible for managing the 1st and 2nd line technical support for various SaaS Applications across the department. You’ll look for opportunities to improve process efficiency, identify new available features, make use of automations where possible and work with various teams when onboarding new applications. You’ll also be actively participating in improving the capability of the Application Support team, as well as presenting at Show and Tells to share new features to the team and stakeholders.
Main responsibilities
- Manage the Application Support service desk to ensure that issues are being resolved in a timely manner within the SLA
- Work with stakeholders to identify new solutions based on upcoming requirements
- Participate in testing and validation of solution designs, using automation where possible
- Organise training sessions for users and junior staff members
- Liaise with SaaS suppliers for any outages and escalations
Application Support Engineer employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and problem-solving abilities. This is a great way to demonstrate your expertise as an Application Support Engineer and catch the eye of potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to application support. Role-play with a friend or use online resources to get comfortable discussing your experience and how you handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and make sure your application stands out by tailoring it to the specific role.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight relevant experience with SaaS applications and any technical skills that match the job description. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting digital services and how your background aligns with our goals at DBT. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've resolved technical issues or improved processes. We love seeing how you tackle challenges and make things run smoothly, just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a seamless experience. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Applications
Familiarise yourself with the applications you'll be supporting, like the Atlassian Suite and Zendesk. Understand their functionalities and common issues users face. This will help you demonstrate your technical knowledge and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Think about specific challenges you've faced and how you approached them. This will highlight your ability to manage the service desk effectively and ensure timely resolutions.
✨Emphasise Team Collaboration
Since you'll be working closely with various roles, be ready to discuss your experience in team settings. Share instances where you've collaborated with Delivery Managers or DevOps engineers to improve processes or solve problems. This shows you can thrive in a dynamic, agile environment.
✨Prepare for Show and Tell
As part of the role, you'll present new features to stakeholders. Practice explaining complex concepts in simple terms. Bring a mock presentation to the interview to demonstrate your communication skills and readiness to engage with the team and stakeholders.
