GovPass Senior Delivery Manager (Operations)

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. We are looking for innovative, solutions-focused people to join our team.

Representing the best covenant in the UK – His Majesty's Government – we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.

Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

The GovPass Programme within the GPA is modernising Access Control Systems across HMG. Delivering a new UK government standard for card encryption improving building security and enabling greater interoperability through its innovative technology. GovPass is operating across the UK in HMG Estate and in some of the most iconic buildings and departments, with an aim to expand this further over the coming years.

The GovPass Senior Delivery Manager (Operations) is a critical role in the operation of the GovPass Programme across the HMG Estate. As the Senior Delivery Manager you will be responsible for the overall GovPass service operation, providing leadership and direction across the operations team and oversight of the technical services. You will also be responsible for planning and onboarding of new sites in concert with the site delivery. You will be a catalysing force in the daily operation of the GovPass Service across HMG. The Senior Delivery Manager also forms part of the GovPass leadership team which is responsible for setting the wider GovPass strategy.

You Will Have:

• Strong leadership skills and stakeholder skills
• Outstanding prioritisation and negotiation skills and the ability to catalyse stakeholder groups to support plans
• An exceptional ability to build and maintain delivery momentum including identifying issues with workflow and team dynamics
• An eye for simplification and standardisation across a complex service
• The person will be responsible for managing a team of security, planning and service professionals.

Key Responsibilities:

• Process development and management, ability to identify, challenge and refine complex processes to ensure simple, impactful solutions are defined and implemented.
• Planning, lead a continual planning process in a complex environment with diverse stakeholders. Actively manage dependencies across services/other government departments and coordinate delivery.
• Career management and development, responsible for the continuous professional development of the team and individual career management including annual reporting.
• Financial and commercial management, negotiate, influence or set budgets/business cases. Responsibility for complex supplier management and ensuring value for money.
• Member of the GovPass Leadership Team, support the development of the wider GovPass strategy across HMG and the GovPass operational expert. Shaping the investment and defining the GovPass Service.

Person Specification:

We are looking for an experienced Senior Delivery Manager who has:

• Strong leadership and communication skills, comfortable building and leading high performing and collaborative teams
• Ability to brief succinctly and with clarity at director level
• Customer focused and organised with an ability to rapidly analyse complex problems and find solutions
• Resilient, adaptable and comfortable working in a fast paced and evolving environment
• Driven and focused to deliver within the public sector with an emphasis on value for money
• Collaborative and inclusive ways of working and can build trust across diverse teams and stakeholders
• Catalysing change for an innovative and complex government service
• Skillfully negotiating optimal outcomes with diverse stakeholder groups
• Managing, mentoring and guiding stakeholders through the delivery and improvement of the service

Essential Criteria:

• Experience in a programme/project delivery role coordinating and managing complex deliveries
• Project Management, experience in project management, including agile and lean practices, as well as an ability to develop new and innovative ways of working
• Commercial Management, experience in contract and supplier management with an ability to negotiate with suppliers ensure value for money
• Technical Competence, experience in communicating technical solutions to non-technical stakeholders, managing expectations and moderating complex discussions and risks and technical implementations
• Financial Management, experience of managing and setting budgets and ensuring value for money
• Lifecycle Management, the proven ability to work with the right people at the right time to navigate the service lifecycle and deliver value including using evidence to continue, change direction or stop
• Delivery, experience optimising the delivery flow of teams including using innovative methodologies to unblock issues. Actively addressing the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists
• Process Implementation, demonstrable experience of analysing complex problems and creating and implementing elegant and impact processes to solve them
• Planning, clear and logical thinker, with an attention to detail who has the ability to plan and coordinate across diverse teams ensuring the very best possible outcomes
• Management and Leadership, A people person, with the ability to inspire and get the best out of others, but is also considered, valuing and supporting the individual and their own personal career journey and professional development

Qualifications And Accreditations:

Desirable criteria:

• Formal project management qualification (eg Prince2, APMG)
• Experience working within Government services
• Basic knowledge of cloud technologies
• Experience and knowledge of security and information assurance best practice
• Experience and knowledge of access control systems
• Experience in leading business analysis and providing recommendations within an operations role

Behaviours:

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Making Effective Decisions
• Developing Self and Others
• Delivering at Pace

Technical skills:

We'll assess you against these technical skills during the selection process:

• Customer Perspective
• Commercial Acumen
• Property Market Knowledge
• Innovation

Alongside your salary of £54,285, Government Property Agency contributes £15,726 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Learning and development tailored to your role

An environment with flexible working options

A culture encouraging inclusion and diversity

A Civil Service pension with an employer contribution of 28.97%

Generous annual leave

Selection process details:

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills. We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction.

How To Apply:

To apply for this role then please click this link and apply via the advertisers website.

Sift: The sift is due to take place week commencing 8th July 2025. As part of the application process, you will be asked to include a CV.

Interview: GPA policy is for interviews to be held face to face, with virtual interviews only by absolute exception. The date and location will be confirmed if you are invited to interview. If you feel this will be a problem for you, please contact recruitment@gpa.gov.uk to discuss prior to submitting your application.

At interview, applicants will be scored against 5 behaviours - Working Together, Managing a Quality Service, Making Effective Decisions, Developing Self and Others, and Delivering at Pace. Interview questions will be a blend of Behaviour, Experience, and Technical (core skill) questions.

Further Information:

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact HR@gpa.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission.