Client Manager - Commercial Finance

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 50% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. Representing the best covenant in the UK – His Majesty’s Government – we are leading ground-breaking programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern and cost-effective real estate service solutions.

Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.

The responsibilities of the Client Finance Manager will include:

• Delivering budgets and forecasts for each client, property and tenancy, using complex data from the MRI Horizon general ledger and other systems, Hyperion and Excel tools to provide accurate and meaningful financial information.
• Being accountable for financial control over property services accounting, ensuring high levels of client satisfaction by providing accurate forecasting, explanations and billing.
• Maintaining a focus on process improvement, including planning and establishing new systems and processes for quarterly financial reporting to ensure clients understand their costs and bills, delivering an ongoing service that meets and exceeds expectations.
• Being the key liaison between senior finance and property staff for client meetings, involving being acutely aware of the customers’ needs and acting upon them, and being proactive in problem solving and finding solutions.
• Leading the service delivery to clients alongside management accountants and other colleagues, supporting the growth of the GPA, and matching resources to client demand.
• Manage due diligence exercises on estate-related financial information provided by the client and interrogate to identify material financial risks to GPA and ensure correct account treatments are applied.
• Be proficient in Microsoft Excel skills and able to manipulate complex data sets.
• Strong attention to detail and ability to analyse and interpret significant amounts of financial data.
• Ideally, have experience in client finance, including reporting to clients, managing systems and processes, working in partnership with clients to deliver results.
• Experience with property management systems such as MRI Horizon, Yardi Voyager, or similar systems, in addition to Excel and PowerBI (or similar) for financial reporting is desirable.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.