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- Tasks: Welcome visitors, deliver engaging tours, and support their museum experience.
- Company: Dynamic museum committed to inclusivity and community engagement.
- Benefits: 25 days holiday, staff discounts, free exhibition access, and more.
- Why this job: Join a vibrant team and make a real impact on visitor experiences.
- Qualifications: Excellent communication skills and a passion for engaging diverse audiences.
- Other info: Flexible hours with opportunities for overtime and career growth.
We are hiring for both contracted and casual roles, with hours ranging from zero hours up to a 4‑day a week, 23.5 hour role. All roles involve weekend and Bank Holiday working. For contracted staff, there will be the opportunity to pick up occasional extra shifts as overtime.
Key Responsibilities
- Give all visitors a warm welcome and help them get the most out of their visit by providing information and support.
- Encourage visitors to engage with and learn about the museum through delivering tours and facilitating their experience of our handling collection.
- Communicate with colleagues to ensure the smooth daily operation of public spaces.
- Encourage visitor feedback and support the wider improvement of visitor satisfaction.
- Maintain a safe and secure environment
- Invigilate and patrol gallery spaces and collection displays, managing the flow of visitors between gallery spaces.
- Report and report accidents, safeguarding and security incidents as they arise.
- Assist in the evacuation of all public spaces during emergencies.
- Support fundraising and commercial activities
- Proactively ask visitors to make donations to support the Museum.
- Operate the till and ticketing system; sell event tickets.
- Encourage visitor engagement with our shop, events and venue hire spaces.
- Support the running of commercial events and private hires.
- Occasionally provide retail cover.
Key Performance Indicators (KPIs)
- Excellent visitor satisfaction and feedback.
- Contributing to team fundraising and commercial targets.
- Building strong working relationships with teams across the organisation.
Qualifications and Requirements
- Ability to provide excellent service to all visitors/audiences in a busy environment.
- Ability to communicate effectively with diverse audiences, actively listening.
- Ability to use initiative to respond to unexpected challenges.
- Enterprising, with a willingness to make a proactive contribution to Museum fundraising & sales targets.
- Ability to work well independently and with others.
- A passion for making our stories and collections accessible to all.
Desirable
- Confident conversationally and as a public speaker, delivering information in an engaging manner.
- Strong attention to detail.
- Ability to operate a till and ticketing system.
- Interest in the subject of Home.
- Administrative and IT skills (Microsoft Outlook, Word, Excel).
Other Requirements
- DBS criminal record check at the appropriate level required before start.
- Willingness to work weekend, bank holidays and occasional evening work.
Benefits
- 25 days paid holiday per year (increasing by one day per year, up to 30 days), plus bank holidays (for FTE).
- Membership to one of two pension schemes.
- Staff discount in our shop.
- Free access to many exhibitions, museums and art galleries in London.
- Enhanced sick pay and family leave.
- Cycle to work scheme.
- Season Ticket Loan.
- A confidential Employee Assistance Programme.
- Free tea and coffee.
Inclusive Employment
We welcome applications from all sections of the community and are committed to maintaining an inclusive working environment, with a diverse workforce. We value individuality, equity and representation and appoint on merit.
As a Disability Confident Committed employer, our recruitment is inclusive and accessible. If you would like to request an alternative application format on disability grounds, please contact [email protected]
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Visitor Experience Host(s) employer: Government of The United Kingdom
Contact Detail:
Government of The United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Host(s)
✨Tip Number 1
Get to know the museum and its collections before your interview. This will not only help you answer questions confidently but also show your genuine interest in the role. Plus, it gives you a chance to think of engaging ways to encourage visitor interaction!
✨Tip Number 2
Practice your public speaking skills! Since you'll be delivering tours and engaging with visitors, being comfortable speaking in front of people is key. Try rehearsing with friends or family to build your confidence.
✨Tip Number 3
Show off your teamwork skills during the interview. Talk about times you've worked well with others, especially in busy environments. Remember, communication is crucial for ensuring smooth operations in public spaces!
✨Tip Number 4
Don’t forget to highlight your enterprising spirit! Share examples of how you've contributed to fundraising or sales targets in the past. This will demonstrate your proactive approach and commitment to supporting the museum's goals.
We think you need these skills to ace Visitor Experience Host(s)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing excellent visitor experiences and making our stories accessible to everyone.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for folks who can communicate effectively and engage with diverse audiences, so don’t hold back on showcasing those abilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the Visitor Experience Host role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Government of The United Kingdom
✨Know the Museum Inside Out
Before your interview, take some time to research the museum's collections, exhibitions, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can enhance visitor experiences.
✨Showcase Your Communication Skills
As a Visitor Experience Host, effective communication is key. Prepare examples of how you've successfully engaged with diverse audiences in the past. Think about times when you’ve had to listen actively or respond to unexpected challenges.
✨Demonstrate Your Initiative
Be ready to discuss situations where you took the initiative to improve visitor satisfaction or support fundraising efforts. Highlight your enterprising spirit and willingness to contribute to the museum’s goals.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, like managing visitor flow during busy times or responding to emergencies. Practising these scenarios can help you feel more confident and prepared.