At a Glance
- Tasks: Provide exceptional customer service and support to our clients over the phone.
- Company: Join a supportive team in a dynamic contact centre environment.
- Benefits: Enjoy generous annual leave, hybrid working, and wellness perks.
- Other info: Flexible hours and great career growth opportunities await you!
- Why this job: Make a difference by helping customers and developing your communication skills.
- Qualifications: Confident communicator with experience in customer service and CRM systems.
The predicted salary is between 26403 - 26824 £ per year.
Contract Type: Permanent
Working Pattern: Full time
Advert Start Date: 13/08/2026
Advert End Date: 26/08/2026 12:00
Salary: £26,403.00 - £26,824.00
Hours per week: 37
Job Category: Admin/Secretarial/Customer Services
Vacancy ID: 299976
Employment Location: Contact Centre, Redcar & Cleveland
Number of posts: 1
Closing date: 26 Aug
Could you be the applicant we are looking for? We are looking to recruit a Customer Service Representative, who:
- Is an effective, confident communicator,
- Is able to work as part of a team and individually,
- Is experienced in communicating over the telephone,
- Is experienced in using a variety of systems including Microsoft packages and CRM systems,
- Is able to enter information accurately and concisely and maintain confidentiality.
We need you if you are someone who has the required resilience and composure to provide the compassion and empathy each call may require.
The post is based in the Contact Centre, Redcar & Cleveland House, Kirkleatham Street, Redcar. TS10 1SP
Closing date 26th August 12 Noon. Short listing will take place on 27th August 2026. Interviews will take place Thursday 3rd September 2026.
For more information regarding the post, please contact Tanya Clark on 01287 555306.
We offer a range of very attractive Employee Benefits and Rewards including:
- Generous annual leave of up to 34 days per year
- Hybrid Working (where appropriate)
- Flexible working hours (where appropriate)
- Membership of the Local Government Pension Scheme
- Access to numerous other salary sacrifice schemes
- Access to our employee health and wellbeing platform, which includes an exciting range of staff benefits, including, spreading the cost of home and electronics, bike shop, car scheme, gym membership, lifestyle savings
- A range of Staff Network groups
For more details: Benefits and Rewards
Customer Service Representative in Guisborough employer: Government of The United Kingdom
The Government of The United Kingdom offers a rewarding opportunity for the School Office Administrator role at St. Leonard's school in Greater London, where you will be part of a collaborative and nurturing environment. With a strong emphasis on employee development, you will benefit from ongoing training and support, ensuring your growth within the education sector. Enjoy a fulfilling work culture that values communication and teamwork, making it an excellent place to contribute to the community and support students and families.
Contact Details:
Government of The United Kingdom Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Guisborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Government of The United Kingdom. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Government of The United Kingdom before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Guisborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Government of The United Kingdom:Your cover letter is your chance to shine! Tell us why you want to work at Government of The United Kingdom specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Government of The United Kingdom!
How to prepare for a job interview at Government of The United Kingdom
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
