At a Glance
- Tasks: Deliver top-notch customer service and resolve enquiries efficiently.
- Company: Join a supportive team at the Town Hall in South Shields.
- Benefits: Enjoy a competitive salary, hybrid working, and great perks.
- Other info: Full-time hours with a friendly work environment.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28598 - 28598 £ per year.
Contract Type: Fixed Term
Working Pattern: Full time
Advert Start Date: 16/06/2026
Advert End Date: 23/06/2026
Salary: £28,598 pa
Hours per week: 37
Job Category: Admin/Secretarial/Customer Services
Employment Location: Town Hall, South Shields
Number of posts: 1
Closing date: 23 Jun
Responsibilities:
- You will provide an excellent customer focused service by delivering consistently high quality assistance to our customers by answering and resolving their enquiries as the first point of contact, and dealing with their requests for service efficiently and effectively.
Work Hours: Monday to Friday, 10.30 am - 6.30 pm
Location: This role is based within our Housing Contact Centre at the Town Hall, South Shields. Hybrid working is available.
Benefits: We offer an excellent benefits package.
Customer Service Advisor employer: Government of The United Kingdom
As a Customer Service Advisor at our Housing Contact Centre in South Shields, you will join a supportive and dynamic team dedicated to providing exceptional service to the community. We pride ourselves on fostering a positive work culture that values employee growth, offering comprehensive training and development opportunities, alongside a competitive benefits package and the flexibility of hybrid working arrangements. This role not only allows you to make a meaningful impact but also ensures a rewarding career path within a respected local authority.
Contact Details:
Government of The United Kingdom Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Government of The United Kingdom. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Government of The United Kingdom before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Government of The United Kingdom:Your cover letter is your chance to shine! Tell us why you want to work at Government of The United Kingdom specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Government of The United Kingdom!
How to prepare for a job interview at Government of The United Kingdom
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
