Key Responsibilities:
- Manage incoming calls and emails regarding reservations and inquiries.
- Process guest reservations in the hotel management system.
- Provide information about room rates, availability, and hotel amenities.
- Handle check-in and check-out procedures for guests.
- Ensure guest requests and preferences are recorded and communicated effectively.
- Assist guests with their inquiries and resolve any issues that may arise during their stay.
- Keep accurate records of reservations, cancellations, and modifications.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Previous experience in hotel reception or reservations is an advantage.
- Proficiency in hotel management software and Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Ability to work flexible hours
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Reservations reception agent at La Haule Manor Hotel employer: Government of Jersey
The Government of Jersey is an excellent employer, offering a supportive work culture that prioritises employee development and growth. With a focus on delivering impactful engineering services, this role provides the opportunity to contribute to vital infrastructure projects while enjoying a competitive salary and the benefits of working in a vibrant island community.
