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- Tasks: Help uncover customer needs and deliver practical solutions that make a real difference.
- Company: Join Aviva, the UK's largest insurer and a leader in innovation.
- Benefits: Earn £26,700 a year with hands-on experience and professional training.
- Why this job: Be part of a dynamic team that values curiosity and challenges the status quo.
- Qualifications: A Levels or equivalent qualifications with strong communication and analytical skills.
- Other info: Permanent job opportunity after apprenticeship with excellent career growth.
The predicted salary is between 22000 - 30000 £ per year.
Change Delivery is all about making things better - for our customers, our colleagues and the way we work. If you’re naturally curious, love seeing the bigger picture and aren’t afraid to challenge the status quo, this could be the perfect place for you.
Wage: £26,700 a year
Training course: Business analyst (level 4)
Hours: Monday to Friday, 9am to 5pm, 35 hours a week
Start date: Monday 7 September 2026
Duration: 1 year 6 months
Positions available: 5
Work: Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work: As a Business Analyst (Norwich or York), you’ll help uncover what customers really need and work with teams to deliver practical solutions that make a real difference. You’ll ask insightful questions, challenge assumptions and explore new perspectives to maximise opportunities for improvement. Whether that’s analysing data, solving problems, removing blockers, or shaping smarter ways of working, you’ll help us do things better: for our customers, our business, and your own development.
Where you’ll work: You can select which locations you want to apply for in your application on Find an apprenticeship. Locations include Surrey Street Norwich, NR1, BS34 8SW and Wellington Row, York, YO90 1WR.
Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: ASSIST KNOWLEDGE DEVELOPMENT LIMITED
What you’ll learn:
- Apply appropriate approaches to scope, plan and perform Business Analysis
- Communicate effectively in a variety of situations with a range of stakeholders
- Apply a range of structured investigation techniques to a business situation
- Produce an outline definition of a business situation using an appropriate technique
- Apply appropriate techniques to identify problems and opportunities within a business situation
- Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
- Apply appropriate techniques to analyse and document options and recommendations for change
- Elicit process information from stakeholders
- Model business processes using relevant techniques, standards, notation and software tools
- Analyse business process models to identify opportunities for improvement
- Produce models of redesigned business processes
- Elicit requirements from stakeholders to identify business and user needs
- Document clear functional and non-functional requirements in line with local standards
- Analyse documented requirements to remove duplication, conflict and overlap
- Prioritise requirements using an appropriate prioritisation approach
- Validate requirements with stakeholders
- Support the establishment of requirements traceability
- Elicit business data needs from relevant sources
- Support the development of simple data models using relevant techniques, standards, notation and software tools
- Document current business situations to enable gap analysis and decision making
- Support the development of models of future state business situations
- Identify key differences between current and future business situations
- Identify actions required to move from the current to future business situation
- Define acceptance criteria for business and system changes
- Support business acceptance of business and system changes
- Apply relevant techniques to research and identify stakeholders
- Analyse and document stakeholders' areas of interest and influence
- Support the development of cost/benefit analysis for proposed business changes
- Evaluate and document the key impacts on people, process, organisation, technology and information
- Present information in a manner appropriate to the audience
Training schedule: During your first 18-22 months (depending on your studies), you’ll spend around 80% of your time gaining hands-on experience and 20% studying for your Apprenticeship qualifications. You’ll also have a structured learning programme, including additional professional qualifications, giving you a solid foundation to build and succeed in your career.
Requirements:
- Essential qualifications: GCSE in English (grade C), Maths (grade C); A Level in any 3 subjects (grade B, C, C or above (or equiv))
- Skills: Communication skills, Attention to detail, Problem solving skills, Analytical skills
- Other requirements: At least three A-Levels at grades B, C, C or above (England) or at least 4 Highers at grades B, B, B, C or above (Scotland) or equivalent Level 3 qualifications; have at least five GCSEs or (Scottish National 5s) at A*-C grade or 9-4 (or equivalent), including English and Maths
To be eligible for an Apprenticeship, you’ll also need to:
- Be available for full-time work from 7 September 2026 when all our apprentice roles start
- Have lived in the UK or European Economic Area (EEA) for at least three years by the start of the apprenticeship in September 2026
- Be eligible to work full-time in the UK for the entire duration of the apprenticeship and beyond
- Be able to spend at least 50% of your working hours in England over the duration of the apprenticeship.
As well as having:
- A genuine interest in change, innovation and continuous improvement
- Confident communication skills with the ability to break down complex concepts in a clear and engaging way
- A curious and analytical mind with a passion for problem solving
- An eagerness to question existing ways of doing things
- An interest in new and emerging technologies
- A love of learning and commitment to personal development
Application: If you’re excited about the role, send us your application. Research shows that women in particular often rule themselves out if they feel they don’t meet all of the criteria for a role. But don’t let that stop you – you don’t have to tick all the boxes to shine at Aviva.
Please note this job role isn’t sponsorable under the Home Office points based system so therefore Aviva cannot provide visa sponsorship for this programme. To apply, you’ll need indefinite right to work in the UK. If this applies to you, we’d love to hear from you.
About this employer: As the UK's largest insurer, a FTSE 100 company, and an international leader in our industry, Aviva’s Technology teams are crucial to our success. We truly believe our Technology community is amongst the most experienced and supportive anywhere. Without their ideas, skills and support, we wouldn’t be the company we are today.
Disability Confident: A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship: You will gain exposure during this apprenticeship to the business, and there’s a permanent job for you at the end of it. You’ll also be able to explore other opportunities within Aviva.
Ask a question: The contact for this apprenticeship is: ASSIST KNOWLEDGE DEVELOPMENT LIMITED. The reference code for this apprenticeship is VAC.
Apply now: Closes in 17 days (Sunday 15 March 2026). After signing in, you’ll apply for this apprenticeship on the company’s website.
Business Analyst Apprentice in Norwich employer: Government jobs, apprenticeship
Contact Detail:
Government jobs, apprenticeship Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst Apprentice in Norwich
✨Tip Number 1
Network like a pro! Reach out to current or former apprentices and employees at Aviva. They can give you insider tips on what the company values and how to stand out during interviews.
✨Tip Number 2
Prepare for your interview by practising common questions. Think about how your skills align with the role of a Business Analyst Apprentice. We want to hear how you can challenge the status quo!
✨Tip Number 3
Show your curiosity! During the interview, ask insightful questions about the team and projects. This not only shows your interest but also helps you understand if it’s the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Aviva.
We think you need these skills to ace Business Analyst Apprentice in Norwich
Some tips for your application 🫡
Show Your Curiosity: In your application, let us see that natural curiosity of yours! Talk about how you love to ask questions and challenge the status quo. This is key for a Business Analyst, so make sure it shines through.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to highlight your relevant skills and experiences. We want to see how you can contribute to making things better for our customers and colleagues.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so show us you can express your thoughts effectively!
Apply Through Our Website: Make sure to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and the application process there.
How to prepare for a job interview at Government jobs, apprenticeship
✨Know Your Stuff
Before the interview, dive deep into the role of a Business Analyst. Familiarise yourself with key concepts like data analysis, stakeholder communication, and problem-solving techniques. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask during the interview. This could be about the company's approach to change delivery or how they measure success in their projects. It demonstrates your curiosity and eagerness to understand the bigger picture, which is crucial for a Business Analyst.
✨Showcase Your Analytical Skills
Be ready to discuss examples from your past experiences where you've used analytical skills to solve problems or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Embrace the Challenge
Since the role involves challenging the status quo, be prepared to discuss how you've approached challenges in the past. Share instances where you questioned existing methods and proposed innovative solutions, highlighting your proactive mindset and commitment to continuous improvement.