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- Tasks: Support AI and automation projects, analyse workflows, and optimise digital tools.
- Company: Join a growing tech company focused on digital transformation.
- Benefits: Earn £19,000 a year, enjoy 20 days holiday, and access growth opportunities.
- Why this job: Be an AI & Digital Champion and drive innovation in the workplace.
- Qualifications: GCSEs in English and Maths (grade 4) required; relevant experience is a plus.
- Other info: Hands-on experience with structured online learning for future-focused skills.
The predicted salary is between 19000 - 19000 £ per year.
This is an exciting opportunity to be at the forefront of digital transformation within a growing organisation. As our AI & Digital Champion, you will play a key role in supporting the adoption, development, and optimisation of digital tools and artificial intelligence solutions across the business.
Wage: £19,000 a year
Training course: Business analyst (level 4)
Hours: Monday - Friday, 8.00am - 5.00pm. 40 hours a week
Start date: Monday 27 April 2026
Duration: 1 year 6 months
Positions available: 1
What you'll do at work:
- Support the delivery of AI and automation projects across both internal service improvements and customer-facing solutions
- Work with colleagues and customers to gather requirements and understand business processes and challenges
- Analyse existing workflows and data to identify opportunities for automation and efficiency improvements
- Assist in evaluating suitable AI tools, platforms, and automation technologies for specific use cases
- Contribute to the design, build, and deployment of AI-driven solutions and automated processes
- Support the development of solutions using Microsoft 365, Copilot, and the Power Platform (Power Automate, Power Apps, Power BI)
- Maintain awareness of emerging AI technologies and best practices to support continuous innovation within ITC Service Ltd
Where you'll work:
9 MERCHANT COURT MONKTON BUSINESS PARK SOUTH HEBBURN NE31 2EX
Training provider: BALTIC TRAINING SERVICES LIMITED
Training course: Business analyst (level 4)
What you'll learn:
- Apply appropriate approaches to scope, plan and perform Business Analysis
- Communicate effectively in a variety of situations with a range of stakeholders
- Apply a range of structured investigation techniques to a business situation
- Produce an outline definition of a business situation using an appropriate technique
- Apply appropriate techniques to identify problems and opportunities within a business situation
- Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
- Apply appropriate techniques to analyse and document options and recommendations for change
- Elicit process information from stakeholders
- Model business processes using relevant techniques, standards, notation and software tools
- Analyse business process models to identify opportunities for improvement
- Produce models of redesigned business processes
- Elicit requirements from stakeholders to identify business and user needs
- Document clear functional and non-functional requirements in line with local standards
- Analyse documented requirements to remove duplication, conflict and overlap
- Prioritise requirements using an appropriate prioritisation approach
- Validate requirements with stakeholders
- Support the establishment of requirements traceability
- Elicit business data needs from relevant sources
- Support the development of simple data models using relevant techniques, standards, notation and software tools
- Document current business situations to enable gap analysis and decision making
- Support the development of models of future state business situations
- Identify key differences between current and future business situations
- Identify actions required to move from the current to future business situation
- Define acceptance criteria for business and system changes
- Support business acceptance of business and system changes
- Apply relevant techniques to research and identify stakeholders
- Analyse and document stakeholders' areas of interest and influence
- Support the development of cost/benefit analysis for proposed business changes
- Evaluate and document the key impacts on people, process, organisation, technology and information
- Present information in a manner appropriate to the audience
Training schedule:
Our AI & Digital Champion programme equips you with the skills and confidence to lead digital transformation and harness the power of AI in the workplace. You'll play a vital role in shaping how digital tools and intelligent systems are adopted across your organisation, identifying opportunities for automation, improving collaboration, and driving smarter ways of working. This programme gives you the knowledge and skills to lead digital transformation from within. You'll learn how to manage stakeholders effectively, analyse and optimise business processes, and apply AI tools to solve real-world problems. Along the way, you'll develop transferable digital and leadership skills that open doors to future roles in business analysis, process improvement, or data-driven innovation.
Requirements:
Essential qualifications:
- GCSE in English (grade 4)
- GCSE in Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Analytical skills
- Logical
About this employer:
From modest beginnings in the back of a workshop in Washington, ITC Service began its journey with determination and a clear vision. During this time, we steadily built a reputation for delivering exceptional, client-focused IT support. As word spread across the North East, our consistent reliability and personalised approach attracted a growing and diverse client base. Year after year, the team expanded, driven by a commitment to excellence and a passion for helping businesses thrive through technology. The company's ethos has always been central to its growth - providing a transparent, dependable service without the techy jargon. Our work has always been client-centred and adaptable, providing IT solutions with a deep understanding of each client's distinct identity and goals.
Company benefits:
- 20 days holiday plus bank holidays
- Growth opportunities in a rapidly expanding business
- Located on the Metro line
After this apprenticeship:
This level 4 apprenticeship provides structured online learning alongside hands-on experience in the workplace. You'll become a valued team member while developing practical, future-focused digital skills.
Ask a question:
The contact for this apprenticeship is: BALTIC TRAINING SERVICES LIMITED Katie Allan katie.allan@balticapprenticeships.com
The reference code for this apprenticeship is VAC2000019673.
Apply now: Closes in 25 days (Sunday 26 April 2026). After signing in, you'll apply for this apprenticeship on the company's website.
Business Analyst Apprenticeship in Hebburn employer: Government jobs, apprenticeship
Contact Detail:
Government jobs, apprenticeship Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst Apprenticeship in Hebburn
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and how they use AI and digital tools. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! As a Business Analyst Apprentice, you'll need to analyse workflows and identify opportunities for improvement. Try out some case studies or mock scenarios to get comfortable with this.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to dive into the digital transformation journey.
We think you need these skills to ace Business Analyst Apprenticeship in Hebburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Business Analyst Apprentice. We want to see how you can support our digital transformation journey!
Showcase Your Analytical Skills: Since this role is all about analysing business processes and identifying opportunities for improvement, be sure to include examples of how you've used analytical skills in past experiences. We love seeing those problem-solving abilities in action!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that gets straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Government jobs, apprenticeship
✨Know Your Digital Tools
Familiarise yourself with the digital tools and AI solutions mentioned in the job description, like Microsoft 365 and Power Platform. Being able to discuss how you've used similar tools or your understanding of them will show you're ready to dive into the role.
✨Understand Business Processes
Brush up on business analysis techniques and be prepared to discuss how you would gather requirements and analyse workflows. Think of examples from your past experiences where you identified opportunities for improvement or automation.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills during the interview. You might be asked to solve a hypothetical problem or analyse a scenario. Practise breaking down complex information and presenting it clearly, as this is crucial for a Business Analyst.
✨Engage with Stakeholders
Since the role involves working with various stakeholders, think about how you would approach gathering their input. Be ready to discuss your communication style and how you would ensure everyone’s needs are met while driving projects forward.