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- Tasks: Join us as a Business Analyst Apprentice, tackling real projects and driving change.
- Company: Diligenta is a leading Life and Pensions Administration Service provider, focused on innovation and customer service.
- Benefits: Enjoy 31 days of annual leave, personal development opportunities, and a health and wellbeing programme.
- Why this job: This role offers hands-on experience in a dynamic environment with a supportive team and growth potential.
- Qualifications: A degree (2:2 or above) is essential; strong communication and analytical skills are a plus.
- Other info: Hybrid working options available, with a relaxed dress code and mentorship from industry professionals.
Summary
The Diligenta vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. The programme sits within Diligenta\’s Change and Transformation functions. This is a fantastic opportunity for someone with a degree looking to break into the sector with the opportunity to progress within the company.
Wage
£27,500 a year
Check minimum wage rates (opens in new tab)
Eligibility for an annual discretionary bonus scheme
Training course Business analyst (level 4)
Hours 37.5 hours per week Monday – Friday between 9am and 5pm
37 hours 30 minutes a week
Start date
Monday 1 September 2025
Duration
1 year 10 months
Positions available
4
Work
Most of your apprenticeship is spent working. You\’ll learn on the job by getting hands-on experience.
What you\’ll do at work
This role sits within Diligenta\’s Change and Transformation functions. It is a fantastic opportunity for someone looking to break into the industry. This is an exciting time to be working in an environment where the pace and diversity of business change increases the complexities between the digital world and physical worlds. Diligenta will give you the opportunity to gain experience from the best and progress in your career within the company.
Diligenta\’s scheme focuses on building a broad future skill set within our Change function. The function is uniquely positioned in Diligenta to drive critical business outcomes which both support the delivery of the Diligenta Corporate Strategy and provide value for our customers.
The scheme offers the opportunity to work in the discipline of Business Analysis.
You will be working in a modern office environment with the potential for hybrid working, a relaxed dress code, and with a team that is here to support you in your career and personal development.
Within the role you will:
- Work on challenging projects with real business impact.
- Develop skills in business analysis and general project management.
- Work with a designated mentor.
- Benefit from the skills and capabilities of the global parent company, Tata Consultancy Services.
- Receive in-house training on systems, processes, and core brand values
Where you\’ll work
Peterborough Business Park
Lynch Wood
Peterborough
Cambridgeshire
PE2 6FY
Training
Apprenticeships include time away from working for specialist training. You\’ll study to gain professional knowledge and skills.
College or training organisation
INSTEP UK LIMITED
Your training course
Business analyst (level 4)
Understanding apprenticeship levels (opens in new tab)
What you\’ll learn
Course contents
- Apply appropriate approaches to scope, plan and perform Business Analysis
- Communicate effectively in a variety of situations with a range of stakeholders
- Apply a range of structured investigation techniques to a business situation
- Produce an outline definition of a business situation using an appropriate technique
- Apply appropriate techniques to identify problems and opportunities within a business situation
- Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
- Apply appropriate techniques to analyse and document options and recommendations for change
- Elicit process information from stakeholders
- Model business processes using relevant techniques, standards, notation and software tools
- Analyse business process models to identify opportunities for improvement
- Produce models of redesigned business processes
- Elicit requirements from stakeholders to identify business and user needs
- Document clear functional and non-functional requirements in line with local standards
- Analyse documented requirements to remove duplication, conflict and overlap
- Prioritise requirements using an appropriate prioritisation approach
- Validate requirements with stakeholders
- Support the establishment of requirements traceability
- Elicit business data needs from relevant sources
- Support the development of simple data models using relevant techniques, standards, notation and software tools
- Document current business situations to enable gap analysis and decision making
- Support the development of models of future state business situations
- Identify key differences between current and future business situations
- Identify actions required to move from the current to future business situation
- Define acceptance criteria for business and system changes
- Support business acceptance of business and system changes
- Apply relevant techniques to research and identify stakeholders
- Analyse and document stakeholders\’ areas of interest and influence
- Support the development of cost/benefit analysis for proposed business changes
- Evaluate and document the key impacts on people, process, organisation, technology and information
- Present information in a manner appropriate to the audience
- Apply appropriate approaches to scope, plan and perform Business Analysis
- Communicate effectively in a variety of situations with a range of stakeholders
- Apply a range of structured investigation techniques to a business situation
- Produce an outline definition of a business situation using an appropriate technique
- Apply appropriate techniques to identify problems and opportunities within a business situation
- Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
- Apply appropriate techniques to analyse and document options and recommendations for change
- Elicit process information from stakeholders
- Model business processes using relevant techniques, standards, notation and software tools
- Analyse business process models to identify opportunities for improvement
- Produce models of redesigned business processes
- Elicit requirements from stakeholders to identify business and user needs
- Document clear functional and non-functional requirements in line with local standards
- Analyse documented requirements to remove duplication, conflict and overlap
- Prioritise requirements using an appropriate prioritisation approach
- Validate requirements with stakeholders
- Support the establishment of requirements traceability
- Elicit business data needs from relevant sources
- Support the development of simple data models using relevant techniques, standards, notation and software tools
- Document current business situations to enable gap analysis and decision making
- Support the development of models of future state business situations
- Identify key differences between current and future business situations
- Identify actions required to move from the current to future business situation
- Define acceptance criteria for business and system changes
- Support business acceptance of business and system changes
- Apply relevant techniques to research and identify stakeholders
- Analyse and document stakeholders\’ areas of interest and influence
- Support the development of cost/benefit analysis for proposed business changes
- Evaluate and document the key impacts on people, process, organisation, technology and information
- Present information in a manner appropriate to the audience
Your training plan
The successful candidate will be enrolled on the Level 4 Business Analyst Apprenticeship with Instep UK.
The apprenticeship is delivered:
This programme transforms promising individuals into true change agents, helping them drive business-critical projects.
Course Objectives:
- Rework internal processes to boost organisational efficiency
- Enhance customer outcomes by designing for customer needs
- Accelerate transformation initiatives
- Stay up to date with cutting edge technologies like machine learning and AI
Individuals who work on change initiatives. They\’re typically involved in troubleshooting problems or looking for opportunities to improve ways of working, like operations managers or innovation leads. This course enables them to select the right approach to solving the right problems, and to produce the right solution.
Programme format:
The programme\’s delivered in 6 modules across 15 months. Each module consists of three components, based on our learning methodology:
Ignite: Online activities that participants complete before the Masterclasses, helping to engage them in the topic. Approximately 3 hours per module.
Immerse: Masterclasses where participants get the opportunity to bring what they learn to life with practical activities and interact with other learners. 17 x ½-Day Masterclasses.
Impact: Activities completed after the masterclass to help participants reflect upon their learning. They are also designed to capture evidence of the knowledge that has been gained, and the skills and behaviours that have been embedded. This helps to build the portfolio of evidence that participants need for their End-Point Assessment. The time requirement varies depending on the complexity of the activities per module, but equates to roughly 4 hours per month.
You will receive 1-2-1 remote coaching from your Instep tutor.
Qualification gained:
Business Analyst Level 4 Apprenticeship
Participants will also be qualified to gain the following BCS-accredited units:
Business Analysis Practice
Requirements Engineering
Modelling Business Processes
More training information
Instep UK Ltd is a specialist solutions provider with over 30 years of experience supporting PLC\’s and large businesses across industries. We offer innovative education and training solutions, through the delivery of apprenticeships, and commercial training across the country and overseas.
Our accredited apprenticeship programmes are designed to complement employers\’ existing in-house training provision and improve each learner\’s knowledge, skills and behaviours as part of their career development.
As an education innovator, we constantly adapt our products and services and invest heavily in the development of our online platforms, all with the aim of creating a better learning experience.
Here at Instep UK Ltd we truly believe our mission statement – \’We develop businesses by developing people\’ and this underpins everything that we do.
Our unique approach provides the optimal mix of on-the-job training and remote classroom learning, delivered by experienced industry professionals.
Requirements
Essential qualifications
Degree in:
Any (grade 2:2)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Analytical skills
- Team working
About this company
The Diligenta vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients\’ operations. Within a business environment that has been described as \’home\’ by many employees, we drive a culture that is founded on positive change and development. We provide services to one in four of the UK\’s population administering more than 23 million policies, providing a wide range of services including Customer Services, IT and Change Management to major life and pensions insurers. Our aim is to be acknowledged as the \’best in-class\’ platform-based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can\’t solve themselves, through our exceptional services and diverse platforms, all of which gives us our distinct personality. Our extensive digital platforms allow us to provide the excellent customer experience which is at the heart of everything we do. We also believe that providing an excellent employee experience is just as important. We care about the moments that matter and work at delivering diverse solutions every day. We at Diligenta believe that a diverse mix of talented and ambitious people helps us better understand and respond to our client customer needs. Working in customer facing roles can be extremely rewarding, and by using a range of digital platforms to find the optimum solution for your customer, you can help people achieve goals and play a direct role in the success of the busines https://www.diligenta.co.uk/ (opens in new tab)
Company benefits
• 31 days annual leave including Bank Holidays
• Personal and career development opportunities
• Staff Discounts
• Travel benefits
• Health and Wellbeing programme
• Pension scheme And many more!
After this apprenticeship
There are many further learning and development opporunities available in the company after completing your apprenticeship.
Ask a question
The contact for this apprenticeship is:
INSTEP UK LIMITED
Victoria
vdouglas@instepuk.com
The reference code for this apprenticeship is VAC1000326916.
Apply now
Closes in 15 days (Sunday 13 July 2025 at 11:59pm)
When you apply, you\’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
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Business Analyst Apprentice employer: Government jobs, apprenticeship
Contact Detail:
Government jobs, apprenticeship Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst Apprentice
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Business Analyst. Understanding the specific tasks, such as stakeholder communication and process modelling, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Diligenta or similar companies. Engaging in conversations can provide insights into the company culture and expectations, which you can leverage in your application.
✨Tip Number 3
Showcase any relevant projects or experiences that highlight your analytical skills. Whether through coursework or personal projects, being able to discuss these will set you apart from other candidates.
✨Tip Number 4
Prepare for potential interview questions by practising your responses to common business analysis scenarios. This will help you articulate your thought process and problem-solving abilities effectively.
We think you need these skills to ace Business Analyst Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Business Analyst role. Focus on your analytical skills, communication abilities, and any project management experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the apprenticeship and explains why you're a great fit for Diligenta. Mention specific aspects of the job description that excite you and how your background supports those points.
Highlight Relevant Qualifications: Clearly state your degree and any other relevant qualifications or experiences. If you have any coursework or projects related to business analysis, make sure to include them to demonstrate your preparedness for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Government jobs, apprenticeship
✨Research Diligenta and the Role
Before your interview, take some time to understand Diligenta's vision and values. Familiarise yourself with their services in life and pensions administration. Knowing how the Business Analyst Apprentice role fits into their Change and Transformation functions will help you articulate why you're a good fit.
✨Showcase Your Analytical Skills
As a Business Analyst Apprentice, you'll need strong analytical skills. Prepare examples from your academic or personal projects where you've successfully identified problems and proposed solutions. This will demonstrate your ability to think critically and contribute to real business impact.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the apprenticeship programme, the team you'll be working with, and the types of projects you might be involved in. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Emphasise Teamwork and Communication Skills
Diligenta values collaboration and effective communication. Be ready to discuss experiences where you've worked in teams or communicated complex ideas clearly. Highlighting these skills will show that you can thrive in their supportive environment.
