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- Tasks: Join our team as an Apprentice Payroll Officer and gain hands-on experience in payroll management.
- Company: DD Payroll, a trusted payroll bureau with a strong social mission.
- Benefits: Earn £16,000 a year, enjoy onsite parking, and benefit from a fantastic team culture.
- Why this job: Make a real difference while learning valuable skills in a supportive environment.
- Qualifications: GCSEs in Maths and English (grade 5/B or above) required.
- Other info: Opportunity for a full-time position after completing the apprenticeship.
Summary
An exciting opportunity has arisen for an Apprentice Payroll Officer to join a vibrant outsourced payroll business based on Pride Park Derby! If you view yourself as a team player with a numerical mindset, then we want to hear from you!
Wage
£16,000 a year
Check minimum wage rates (opens in new tab)
Training course Payroll administrator (level 3)
Hours Monday to Friday, 9am to 5pm
37 hours a week
Start date
Monday 25 August 2025
Duration
1 year 4 months
Positions available
1
Work
Most of your apprenticeship is spent working. You\’ll learn on the job by getting hands-on experience.
What you\’ll do at work
Main Responsibilities and Duties of the post
- Work towards maintaining a client base
- Accurately produce payrolls on a daily basis using the payroll
software - Update and maintain the information on the Client Database
- Have a professional manner when dealing with clients via
phone, office or email - Provide accurate advice concerning HMRC legislation and
general payroll information - Deal with incoming and outgoing correspondence from local authorities, HMRC and clients
- Perform general office administration duties
- Liaise with the Senior Payroll Officer to resolve client queries
- Attend and contribute to staff meetings
- Observe and implement all company internal policies and
procedures - The particular duties and responsibilities of this post may vary
from time to time without changing the general character of the
duties or level of responsibility involved
Where you\’ll work
20 ROYAL SCOT ROAD
PRIDE PARK
DERBY
DE24 8AJ
Training
Apprenticeships include time away from working for specialist training. You\’ll study to gain professional knowledge and skills.
Training provider
EMA TRAINING LIMITED
Training course
Payroll administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you\’ll learn
Course contents
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include \’phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty\’s Revenue and Customs (HMRC)
- gather, analyse and process payroll data and information
- resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
- deal with complaints, following processes and escalating complex situations
- meet client or customer needs in line with service level agreements
- provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
- adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
- select appropriate media for communication etc recognising the advantages and risks related to each method
- escalate concerns relating to deadlines in a timely manner, suggesting solutions
- use the appropriate communication media for each stakeholder for each situation. Examples may include \’phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
- Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
- develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
- use computerised payroll software and spreadsheet packages such as MS Excel
- use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty\’s Revenue and Customs (HMRC)
Training schedule
The Level 3 Payroll Administrator standard is delivered in two elements; the CIPP (Chartered Institute of Payroll Professionals) knowledge units and work based projects designed by the provider, to meet employer needs.
The knowledge units outlined below are delivered via the CIPP online learning platform:
- National Insurance
- PAYE
- Statutory Sick Pay (SSP)
- Statutory Parental Leave
- Statutory Deductions
You will complete a knowledge check at the end of each unit, which will test your skills. The projects issued by the provider are as follows:
- Business and Customer Awareness
- Payroll (Core)
- Payroll (Pensions for payroll)
- Payroll (Technical)
- Regulation and Compliance
- Systems and Processes
Requirements
Essential qualifications
GCSE in:
5 GCSE\’s including Maths and English (grade 5/B or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Initiative
- Non judgemental
About this employer
DD Payroll is a trusted payroll bureau with a strong social mission. As a trading arm of The Disability Syndicate, a social enterprise, we have been delivering ethical and reliable payroll solutions since 2004. We specialise in supporting people who receive Direct Payments and Personal Health Budgets, as well as organisations in the public and social good sectors. Owned by Disability Direct, we draw on decades of lived experience in social care to provide payroll services that are not just accurate and compliant, but also person-centred and compassionate. At DD Payroll, we believe payroll isn\’t just about numbers-it\’s about supporting independence, choice, and peace of mind for those who rely on care and those who provide it.
https://ddpayroll.co.uk/ (opens in new tab)
Company benefits
Onsite parking Fantastic public transport routes Close to local pubs & well-being facilities Fantastic team dynamic and culture within the workplace
After this apprenticeship
Opportunity for a full time position within the team upon completion of the apprenticeship programme
Ask a question
The contact for this apprenticeship is:
EMA TRAINING LIMITED
Jess Mitchell
apply@ematraining.co.uk
The reference code for this apprenticeship is VAC1000334635.
Apply now
Closes in 17 days (Monday 18 August 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.
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Apprentice Payroll Officer employer: Government jobs, apprenticeship
Contact Detail:
Government jobs, apprenticeship Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Payroll Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DD Payroll. Understand their mission and values, especially how they support independence and choice in payroll services. This will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your skills in communication, organisation, and problem-solving can benefit the team at DD Payroll. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your numerical skills! Since this role is all about payroll, be ready to demonstrate your comfort with numbers. You might even want to brush up on some basic payroll calculations or software tools like Excel to impress them.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm for the role. And remember, apply through our website for the best chance at landing that apprenticeship!
We think you need these skills to ace Apprentice Payroll Officer
Some tips for your application 🫡
Show Your Numbers Skills: Since this role is all about payroll, make sure to highlight your numerical skills in your application. Mention any relevant experience or coursework that showcases your ability to handle numbers accurately.
Be Professional Yet Approachable: When writing your application, strike a balance between professionalism and approachability. Use a friendly tone while ensuring you convey your seriousness about the role and the company’s mission.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to the right people!
How to prepare for a job interview at Government jobs, apprenticeship
✨Know Your Numbers
As an Apprentice Payroll Officer, you'll be dealing with numbers daily. Brush up on your maths skills and be prepared to discuss how you handle numerical data. Practising basic payroll calculations can give you a confidence boost during the interview.
✨Understand Payroll Software
Familiarise yourself with common payroll software and spreadsheet tools like MS Excel. If you can, try to get hands-on experience with any payroll systems mentioned in the job description. Being able to talk about your familiarity with these tools will show that you're ready to hit the ground running.
✨Communication is Key
Since you'll be liaising with clients and colleagues, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles or situations. This will demonstrate your customer care skills and ability to build relationships.
✨Research the Company
Take some time to learn about DD Payroll and its mission. Understanding their focus on ethical payroll solutions and support for social care will help you align your answers with their values. Showing genuine interest in the company can set you apart from other candidates.
