Lead Business Analyst in Manchester

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government by:

• joining up public sector services
• harnessing the power of AI for the public good
• strengthening and extending our digital and data public infrastructure
• elevating leadership and investing in talent
• funding for outcomes and procuring for growth and innovation
• committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need.

GOV.UK One Login is a top-priority cross-government programme. Our mission is to provide a single, fast, and secure way for people to log in and prove their identity to access any government service. We are replacing over 190 different accounts with one universal solution that is inclusive, accessible, and prevents fraud and enables cross-government fraud detection and intelligence sharing.

We are a multidisciplinary team of product managers, engineers, designers and analysts. We work in the open, iterate constantly, and put user needs at the heart of everything we do.

The Government Digital Service is looking for a Lead Business Analyst to join The GOV.UK One Login Programme. The key focus of this role will be supporting the design and evolution of fraud, risk and intelligence capabilities across the OneLogin ecosystem. This includes working across the Programme to support Fraud SMEs to ensure fraud controls, data and operational processes are effectively integrated into product and service design.

As a Lead Business Analyst you’ll:

• lead the business analysis for the most complex, risky, cross-cutting and interdependent areas of the One Login ecosystem, particularly in relation to fraud, threat intelligence and risk. You will ensure that pod-level delivery remains aligned to the organisation’s strategic context and goals, including fraud prevention, detection and intelligence objectives
• directly lead and mentor a team of Business Analysts. You will own the recruitment, performance management and career pathways for the profession within your area, ensuring high standards for defining and managing complex business and user needs
• define and evolve operating models, governance processes and service lifecycles for fraud and risk capabilities, ensuring clear pathways from requirement intake through to delivery and operationalisation
• set stakeholder relationship strategy and work closely with fraud, risk, security, data and policy SMEs to translate complex operational and regulatory needs into deliverable product and service requirements
• work closely with test SMEs to ensure test strategies and scenarios reflect real-world operational and fraud use cases, including edge cases and 'unhappy paths' often missed in standard delivery approaches
• promote agile methodologies and user-centred design principles at a senior level, helping non-technical stakeholders understand the value of iterative delivery and 'failing fast.'

Person specification: We’re interested in people who:

• have experience working in complex risk, fraud, identity or regulated environments as a senior/lead business analyst, and can apply a systems thinking approach to guide options analysis, tactical decision making and influence strategic shifts in the One Login roadmap
• have a proven track record of leading the approach to requirements management across multiple high-complexity delivery pods. You can define the standards for how large-scale user or business needs are elicited, documented and traced from high-level Ministerial policy down to technical implementation
• have experience of defining or working with business capability models and/or operating models to support prioritisation and strategic decision-making to meet business objectives
• are comfortable working with stakeholders in specialist domains (e.g. fraud, risk, security), translating their needs into business and technical requirements, supporting the team to meet those needs
• have a strong understanding of testing principles, including recommending the value of testing, developing acceptance criteria for requirement traceability and reviewing prototypes, test plans and test outcome reporting

Please note: This role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible. DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.