Lead Performance Analyst in London

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government. Our priorities are to drive a modern digital government by:

• joining up public sector services
• harnessing the power of AI for the public good
• strengthening and extending our digital and data public infrastructure
• elevating leadership and investing in talent
• funding for outcomes and procuring for growth and innovation
• committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale. Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need.

As Lead Performance Analyst on the Digital Identity programme, you will provide expert guidance and leadership on analytics strategy and the development of performance frameworks at product, workstream and programme levels. You will have the opportunity to shape what we track and how we track it. You’ll also work with government departments and other organisations to develop cross-domain analytics.

You will oversee the quality of performance data-gathering, relevant analysis and timely application to product development. As lead practitioner you will ensure good practice and work with senior practitioners to improve capability. You will work with programme leadership to develop a programme-wide performance evaluation that can be shared with senior leaders in GDS and across government.

As a Lead Performance Analyst, your responsibilities include:

• leading the development of key performance indicators (KPIs) and performance measurement frameworks across multiple projects, ensuring consistency and strategic alignment
• ensuring good practice and quality analysis, including compliance with privacy policies and legislation, whilst working with teams to embed cycles of testing, reporting and optimisation across the programme
• working with other discipline leads to build a programme-wide view of performance using data from multiple sources, including cross-domain tracking, and report insights to programme leadership
• informing the development of programme strategy and product roadmap, including iteration of analytics and optimisation tools, and work closely with product, user research and policy leads to enable balanced, data-informed decision making
• working with the Digital Identity programme leadership to communicate programme performance to senior leaders in GDS and across government
• building performance analytics capability in the Digital Identity programme and GDS and identifying skill gaps and development needs in the programme
• line managing senior performance analysts and coaching performance analysts at all levels, whilst acting as a point of escalation

We’re interested in people who have:

• strong experience of leading and developing teams of analysts, preferably in multidisciplinary, agile environments
• strong experience of data analysis within a data warehouse environment (such as AWS Redshift), using programme languages such as SQL, or experience with web analytics platforms such as Google Analytics 4
• demonstrable experience in formulating questions, developing hypotheses, interpreting and validating data, distinguishing observations from insights, and applying user-centred analysis to improve outcomes for the end user
• experience in proactively providing informed analysis to help drive direction in decision making amongst senior leaders
• the ability to see the bigger picture and provide insight and analysis through storytelling, contextualising the data to senior management and stakeholders to help make tactical or strategic recommendations

Please note this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible. DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.