At a Glance
- Tasks: Lead a team to ensure smooth operation of critical digital services.
- Company: Join the DVLA and be part of a major transformation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work with modern cloud-based platforms.
- Why this job: Make a real impact in a fast-paced, collaborative setting.
- Qualifications: Experience in IT operations and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Swansea
Join the Driver and Vehicle Licensing Agency (DVLA) and play a vital role in keeping essential digital services running smoothly for millions of users. As part of a major transformation, you'll help support the shift to modern, cloud-based platforms while ensuring day-to-day services remain reliable and secure. If you thrive in fast-paced environments and enjoy leading teams through complex operational challenges, this is a role where you can make a real impact.
About the role
As a Senior Infrastructure Operations Engineer, you'll lead a 24/7 Operations Centre shift, bringing together monitoring, response and platform teams into one coordinated function. You'll set direction, manage priorities and ensure the safe, effective operation of DVLA's critical infrastructure and services. This is a hands-on leadership role where you'll balance incident response, operational delivery and continuous improvement, while bringing teams together to work in a consistent, collaborative way.
What you'll be doing:
- Lead a team of engineers, setting priorities and overseeing operational activity
- Take ownership of live incidents, ensuring timely resolution and clear escalation
- Oversee monitoring and alerting to proactively manage risks and issues
- Bring together teams across operations and platforms to work as one
- Ensure clear communication, handovers and decision-making across shifts
- Drive improvements through automation and better ways of working
- Support service resilience and ongoing platform changes
- Foster a positive, inclusive and high-performing team environment
What we're looking for:
- Experience leading technical teams in an IT operations or infrastructure environment
- Strong operational judgement, particularly around monitoring, alerts and incident response
- Ability to bring teams together and build collaborative, high-performing environments
- Confident leadership style, especially in fast-paced or high-pressure situations
- Strong communication skills with both technical teams and stakeholders
- Experience using automation or monitoring improvements to enhance service delivery
- Focus on continuous improvement and delivering reliable, high-quality service
Interested? This partner post gives you a quick overview. Click through to the full Civil Service Jobs advert to find out more and apply.
Senior Infrastructure Operations Engineer - Driver and Vehicle Licensing Agency - SEO in Wales employer: Government Digital & Data
The Driver and Vehicle Licensing Agency (DVLA) is an exceptional employer located in Swansea, offering a dynamic work environment where you can lead teams through complex operational challenges while supporting essential digital services for millions. With a strong focus on employee growth, collaboration, and continuous improvement, DVLA fosters a positive and inclusive culture that empowers you to make a real impact in the transition to modern, cloud-based platforms. Enjoy the unique advantage of working in a vital public service role that prioritises both operational excellence and employee well-being.
Contact Details:
Government Digital & Data Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Infrastructure Operations Engineer - Driver and Vehicle Licensing Agency - SEO in Wales
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups or webinars, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to infrastructure operations. Think about how you’d handle incidents or lead a team through challenges. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in leading teams and managing operational activities. Share specific examples of how you’ve driven improvements or handled high-pressure situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Senior Infrastructure Operations Engineer - Driver and Vehicle Licensing Agency - SEO in Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Infrastructure Operations Engineer. Highlight your experience in leading technical teams and managing operational activities, as this will show us you’re the right fit for the job.
Showcase Your Leadership Skills:In your application, don’t shy away from sharing examples of how you've led teams through complex challenges. We want to see your confident leadership style in action, especially in fast-paced environments.
Communicate Clearly:Strong communication is key! Make sure your written application is clear and concise. Use straightforward language to explain your experience with incident response and collaboration across teams.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at Government Digital & Data
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to IT operations and infrastructure. Be ready to discuss your experience with monitoring, incident response, and automation. The more specific examples you can provide, the better!
✨Show Your Leadership Skills
Since this role involves leading a team, be prepared to share your leadership experiences. Think of situations where you've successfully managed a team through challenges or improved processes. Highlight your ability to foster collaboration and build high-performing environments.
✨Communicate Clearly
Strong communication is key in this role. Practice explaining complex technical concepts in simple terms, as you'll need to communicate effectively with both technical teams and stakeholders. Clear handovers and decision-making are crucial, so demonstrate your skills in this area.
✨Emphasise Continuous Improvement
The DVLA is looking for someone who focuses on continuous improvement. Be ready to discuss how you've driven improvements in past roles, particularly through automation or better ways of working. Show that you're proactive about enhancing service delivery and operational efficiency.
