At a Glance
- Tasks: Lead user research to shape inclusive services for diverse users.
- Company: Insolvency Service, dedicated to improving public services.
- Benefits: Flexible locations, competitive salary, and opportunities for professional growth.
- Other info: Join a multidisciplinary team and mentor junior researchers.
- Why this job: Make a real difference by designing services that meet user needs.
- Qualifications: Experience in user research and ability to work with diverse groups.
Location: Birmingham, Cardiff, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle, Nottingham
At the Insolvency Service, your work will help shape services used by thousands of people each year. You'll join a multidisciplinary team focused on designing better, more inclusive services, ensuring real user needs are understood and reflected in everything we build.
As a Senior User Researcher, you'll lead research across digital services, helping teams understand users and design services that work for everyone, including those with complex or vulnerable needs. You'll work closely with designers, product managers and delivery teams, shaping decisions through insight and ensuring services meet high standards for quality, accessibility and usability.
What you'll be doing:
- Plan and deliver user research activities across the product lifecycle
- Lead research with a diverse range of users, including hard-to-reach groups
- Turn research into clear, actionable insights that influence decisions
- Support teams to adopt user-centred design and agile practices
- Design and run interviews, workshops and usability testing
- Use data and metrics to strengthen understanding of user needs
- Help teams meet the Government Service Standard
- Lead and mentor junior user researchers
- Build and improve user research practices across the organisation
What we're looking for:
- Strong experience delivering user research in real-world environments
- Ability to design and deliver inclusive research with diverse users
- Experience using qualitative research methods effectively
- Ability to turn findings into clear, compelling, evidence-based insights
- Experience influencing stakeholders and gaining support for research
- Experience working in multidisciplinary teams
- Ability to support and develop junior researchers
Interested? This partner post gives you a quick overview. Click through to the full Civil Service Jobs advert to find out more and apply.
Senior User Researcher - Insolvency Service - SEO employer: Government Digital & Data
At the Insolvency Service, we pride ourselves on being an excellent employer that values inclusivity and employee development. Our collaborative work culture fosters innovation and creativity, allowing you to make a meaningful impact on services that support thousands of individuals each year. With opportunities for professional growth and a commitment to user-centred design, you'll thrive in a supportive environment across various vibrant locations including Birmingham, Cardiff, and Manchester.
Contact Details:
Government Digital & Data Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher - Insolvency Service - SEO
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Insolvency Service on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by practising common user research scenarios. Think about how you'd handle diverse user needs and be ready to share your past experiences that showcase your skills.
✨Tip Number 3
Showcase your passion for user-centred design! During interviews, highlight how you've turned user insights into actionable changes in previous roles. This will demonstrate your fit for the Senior User Researcher position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Senior User Researcher - Insolvency Service - SEO
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your experience with user research, especially with diverse and vulnerable groups, as this is key for us at the Insolvency Service.
Showcase Your Insights:When detailing your past experiences, focus on how you've turned research findings into actionable insights. We want to see how your work has influenced decisions and improved services, so don’t hold back!
Demonstrate Collaboration:Since you'll be working in multidisciplinary teams, it's important to showcase your ability to collaborate effectively. Share examples of how you've worked with designers, product managers, and other stakeholders to achieve common goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at Government Digital & Data
✨Know Your Users
Before the interview, dive deep into understanding the user demographics relevant to the Insolvency Service. Familiarise yourself with the challenges faced by diverse and vulnerable groups. This will help you demonstrate your commitment to user-centred design during the interview.
✨Showcase Your Research Skills
Prepare to discuss specific examples of user research you've conducted in real-world environments. Highlight how you turned findings into actionable insights that influenced design decisions. Be ready to explain your approach to inclusive research and how it aligns with the role.
✨Engage with the Team
Since you'll be working closely with designers and product managers, show your collaborative spirit. Bring examples of how you've successfully worked in multidisciplinary teams. Discuss how you can support and mentor junior researchers, as this is a key aspect of the role.
✨Prepare for Practical Exercises
Expect to participate in practical exercises like designing interviews or usability tests. Brush up on your qualitative research methods and be prepared to showcase your thought process. This will not only demonstrate your skills but also your ability to think on your feet.
