At a Glance
- Tasks: Lead user research to shape services that meet real user needs.
- Company: Join Unity Business Services, driving transformation in government services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and mentorship.
- Why this job: Make a difference by improving digital experiences for colleagues and the public.
- Qualifications: Experience in user research and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
You'll join Unity Business Services, working at the heart of a major transformation programme delivering new shared services across multiple government departments. Leading on user research, you'll ensure services and guidance are shaped by real user needs, improving experiences for both colleagues and the public.
Responsibilities
- Leading and delivering user research across complex digital services
- Shaping research strategies that inform decisions and improve services
- Using a range of methods to gather and analyse actionable user insights
- Influencing teams and stakeholders to embed user‑centred design
- Identifying opportunities for continuous improvement across services
- Mentoring and supporting other user researchers
- Contributing to the wider user research community across government
Qualifications
- Strong experience in user research for digital services
- Expertise in a range of research methods (e.g. usability testing, surveys, ethnographic research)
- Ability to turn complex insights into clear, actionable outcomes
- Confidence influencing stakeholders and embedding user‑centred approaches
- Strong communication skills across technical and non‑technical audiences
- Experience mentoring or supporting others in research practices
London, England, United Kingdom
User Researcher - HMRC in Nottingham employer: Government Digital & Data
At Unity Business Services, we pride ourselves on being an exceptional employer, offering a collaborative work culture that values innovation and user-centred design. Located in the heart of London, our team enjoys access to professional development opportunities, mentorship programmes, and the chance to make a meaningful impact on public services. Join us to be part of a transformative journey that not only enhances your career but also improves the experiences of colleagues and the public alike.
Contact Detail:
Government Digital & Data Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher - HMRC in Nottingham
✨Tip Number 1
Network like a pro! Reach out to professionals in user research on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your user research projects and insights. This is your chance to demonstrate how you’ve influenced design decisions and improved services.
✨Tip Number 3
Prepare for interviews by practising common user research questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace User Researcher - HMRC in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience in user research and how it aligns with the responsibilities mentioned in the job description. We want to see how you can contribute to shaping services based on real user needs!
Showcase Your Research Skills:When detailing your experience, focus on the range of research methods you've used. Whether it's usability testing or ethnographic research, we want to know how you've applied these techniques to gather actionable insights. This is your chance to shine!
Communicate Clearly:Remember, you'll be influencing both technical and non-technical audiences. Use clear and concise language in your application to demonstrate your strong communication skills. We appreciate straightforwardness and clarity, so let your personality come through!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Government Digital & Data
✨Know Your Research Methods
Make sure you’re well-versed in various user research methods like usability testing and ethnographic research. Be ready to discuss how you've applied these techniques in past projects, as this will show your expertise and ability to gather actionable insights.
✨Showcase Your Communication Skills
Since you'll be influencing teams and stakeholders, practice explaining complex insights in a clear and concise manner. Think of examples where you've successfully communicated findings to both technical and non-technical audiences, as this will highlight your strong communication skills.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific user research scenarios. Prepare by thinking through your approach to shaping research strategies and identifying opportunities for improvement. This will demonstrate your problem-solving skills and user-centred mindset.
✨Emphasise Mentoring Experience
If you have experience mentoring other researchers, be sure to highlight it. Discuss how you've supported others in their research practices and contributed to the wider user research community. This shows your leadership potential and commitment to fostering a collaborative environment.
